when 'heather' calls i say things like:
-ooh, this is the dog baby sitter. the person you are looking to speak with is not available, but i'll be seeing him in 5 minutes. he is a busy person and doesn't return calls from individuals he doesn't know personally
-the person you're looking for is out of the country and will be back next week. he'll return your call if you have any message.
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