If they spent more time watching the inspectors and less time taking calls about trash pickup, they'd be in a better position.
Code Compliance chief, Jeff Blackford, has offered to be the point of contact for residents wanting information about County services:
http://wtop.com/fairfax-county/2015/03/fairfax-government-what-can-we-do-for-you/
Not sure why he did this, but the volume of calls has certainly had an impact on any oversight, as demonstrated by the Kapoor case, which is probably far from being an isolated incident.