Re: Do NOT use "Salzano Custom Concrete"
Posted by:
lisa
()
Date: October 14, 2012 03:21PM
Wow... seems with some I need to clear some questions, accusations ect.... up.
Yes... admittingly I have some issues with the word
Theyre, there and their... thank you for pointing that out.
Nice Try.... I hadnt planned on taking that many pictures, however from day one they started to screw up. I thought the best thing to do was to start documenting with pictures anything that went wrong. Never in a million years did I think that this company would mess so many things up. The pictures are not of 300 individual problems either, they are multiple pictures, taken in different angles of the issues. If I had to break it down, there were probably 10 major screw ups with the entire project. No need to send them this either, as I always provide them with a link to any feedback that I have left them. They hate the fact that customers can go on different websites and leave negative feedback, but they love it when customers can leave positive feedback. If you go and view all the sites available, you will see where they responded to many of my comments. They even tried to get these feedback sites to remove my feedback as well a pictures and why wouldnt they, it doesnt look good for them. Yes we did spend our entire savings on this, but I dont think I need to explain our financial spendings to you.
"Shoddy"... The relationship between this company and I started out good, until they started making mistakes, some of them major mistakes. Such as the stairs. We were very specific about the style of stairs that we wanted and were assured that they could build them, however when I returned home that day and saw what they had built and poured, I was not a very happy person. The stairs built were nothing like we had designed. I was then told that the only options were to work with what they built, or to tear them out and redo them, however they were going to charge an additional $2000 to fix them. We had no choice but to pay the extra, or they were going to leave them the way they were. After pouring the concrete for the new slab, I noticed off to the side, that one of the workers had stepped on the concrete prior to it drying all the way, leaving two footprints, as well as some other markings. This meant that they would need to sand the prints out of the concrete. We specifically stated that we wanted a smooth surfaced patio, however when they applied the overlay material, it looked as though a child had frosted a cake, leaving jagged ridges everywhere. When my neighbor's daughter came over to play with my boys the next day, she ended up slicing her foot open on one of the ridges. I had already told CJ that it had to be fixed because it was not smooth as requested and then the accident happened. The only way to do this was to sand or file down the entire patio. In an email CJ, even admits that his crew went above and beyond the texturing process and agree'd that it was too much. They covered our pool with a sheet of simple plastic and held it down with bricks during the sanding down process, due to the weight of the dust & the amount, the plastic began to sink. The workers didnt bother to replace or fix the plastic and contiued to sand down the patio, allowing all this dust to get wet. In the end, we had an inch of wet, clay like material that went around our entire pool, we fully expected them to clean this mess up, however they didnt and left it for us to do. Because it had sat against the pool walls for three days & was able to bake in the heat, it had hardened around our tile. We were also unsure if all this dust turned to clay material had gotten into our pipes and was going to cause problems underground that we couldnt see. We also didnt know how much damage it had done to our filter. So needless to say our relationship was now on real rocky terms. They were pissed that all this extra work had to be done, and we were pissed that they were screwing up so bad. When the project was done, I had made a punch list of everything that had gone wrong and didnt get fixed. In emails from CJ, he promises to repair everything and even provided me with dates he and his crew would come out. We paid him the remainder of his fee fully expecting to see him a week later to start repairs, however that never happened. He decided in the end that nothing we had brought to his attention was covered under his warranty and refused to fix anything. We went back and forth for an entire year with emails with promises, then broken promises and here I sit today with a patio that is worse now than it was prior to him working on it.
When this was something we decided to do, we interviewed 4 company's. He provided us with a estimate that was comparable to others, so he wasnt at all the cheapest. We ended up hiring him because the pool company that we use, "Lewis pools" uses him when they build pools. Your right in that the biggest mistake we made, was that we didnt physically go and view other work he had done, we just assumed that since he came highly recommended by a pool company, if they use him for all the pools they build, then he must be good. I will say this, it appears that he does very good work with "Stamped" concrete, which was what we hired him initially to do, but because of the layout of our patio, the stamping process just wasnt going to work, so we decided to go with the less expensive form of resurfacing using the overlay process, which he claimed to do just as well as stamping. Although this process is less expensive, our price didnt change. Come to find out, he had no clue what he was doing, which is why his workers made my patio look like a frosted cake. Although he told us that the overlay material can be applied smoothly, neither he nor his workers knew how to apply it. After sanding down all the material off our patio, he had to call the creator of this material and fly him out here from North Carolina to show him & his crew how to correctly apply the overlay so that it is smooth. This took an additional three days. It looked wonderful when done correctly and we were happy with it, but then 2.5 weeks later it started cracking.
"Hmmm..." Yes I have posted negative reviews on Yelp, Checkbook, Angies list, Google and anywhere else that I could leave a customer feedback review. I also provided pictures on sites that allowed them. As you can tell on some of them, he didnt like that at all, and even attempted to have them removed. Too bad for him that as a consumer I have the right to post feedback, good or bad to notify others that they may want to look elsewhere to have work done. We did not initiate a lawsuit, becuase we couldnt afford to hire a construction attorney, since we paid all our money to him. However I did contact several Attorneys to find out if I even had a case, which according to all the attorneys I spoke with stated that we did have a case, however it involved retaining an Attorney, which costs money. Because my husband was the only one working, hence the only income, it just wasnt something we could afford to do. My only other way to bring this horrible job to light, was to leave feedback everywhere I could. If I couldnt get my patio fixed correctly or get any of our money back, then I was at least going to try to expose the type of work they did and how they handled the problems.
As far as my back injury goes... I injured my back on the job, ended up having 4 back surgeries, and settled out of court with workers comp. Part of my therapy for my back was getting massages done, the facial was an extra for me and your right, I thought it was a terrible facial for the amount of money charged, but the massage wasnt too bad. After all the pain I had suffered, I deserved it. If you must know.... I still am not able to work and my life has been turned upside down due to the injury.
As for the swine flu vaccine... this had nothing to do with me, it had to do with my two son's who suffer severe asthma attacks. It was during the height of the swine flu and anyone who suffered any sort of breathing issues, were to be given the vaccine's first prior to healthy people. I dont think I need to explain anymore than that.
So you state that there could be more to this story.... what else can I gladly answer for you?
"Barrack Obummer"..... You know nothing about me or my family and I believe the evil person here is you, stating that we deserve what we got simply because we have a pool. First off, the pool was here when we purchased the house, second we are far from rich, as a matter of fact, like many we struggle daily to survive. I am now disabled, due to a work related injury, can no longer work, am married to a hard working man who is only concerned about providing for his family, we have raised two girls who are now on they're own and are currently raising our two teenage boys. Although we struggle, we have eachother and that makes us happy and push on each day. It sounds to me that you may not be the happy one, when you feel the need to attack someone you know nothing about. Shame on you.
Yes I have also posted negative feedback involving