Re: Anyone else work customer service and fucking hate it?
Posted by:
32re2w
()
Date: October 28, 2019 10:18AM
KWT6W Wrote:
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> Try this one. Previously worked in a Verizon
> FIOS/Residential call center when the union went
> out on strike for seven weeks in the spring of
> 2016, and I was away from home in a hotel most of
> that time. I was a back office IT type employee,
> not even management. This was the scariest job in
> my entire life, especially the first week on the
> job, as they only gave us some of the training
> before we came to answer telephone calls from
> customers. Some of the customers were great, even
> a handful were understanding us filling in for the
> regular reps out on the picket lines, others were
> more challenging and irate. Of course with tech
> stuff, which even in normal times, no one knows
> about everything, but your customers expect to you
> to know about everything. With not quite as many
> of us there as the regular reps, phone queues were
> long during the day, some customers waited up to
> an hour or more for us to answer. We did the best
> we could we could, with limited resources
> available, to more or less take care of customer
> concerns who called in, which unless the customer
> was up in years, it was issues such as billing on
> an account which was not Googleable how to fix.
>
> Field support was even more limited, which somehow
> myself got out of climbing telephone poles to fix
> customer repair issues. One of my coworkers when
> we returned to our IT type work jobs, she was one
> of the field techs which she shared one day on
> strike duty found a snake in one of the street
> phone boxes in DC.
>
> Whether we wanted to not, some of us had a serving
> spirit in concern for the customers, we had to do
> the strike duty or lose our jobs. I personally
> felt bad for the workers out on the picket line
> out of work, which where I was at, was not as bad
> as further up in north, say in New York heavily
> unionized areas. With short staffing, there was
> not many things where could leave for even part of
> a day or more, which some exceptions were an
> urgent personal medical issue or a death in the
> family. I do recall one worker on strike, who
> crossed the picket line, and came and was great
> floor support helping us with our calls coming in
> with the more challenging questions and issues
> customers had which we were not fully trained for.
#1 in the 80's they only gave those jobs to women
#2 no i don't feel sorry for you, anyone working for verizon is a chronic liar or is fired for not being a chronic liar
#3 move to india, that's where your job is