Fairfax County General :
Fairfax Underground
Welcome to Fairfax Underground, a project site designed to improve communication among residents of Fairfax County, VA. Feel free to post anything Northern Virginia residents would find interesting.
Welcome to Fairfax Underground, a project site designed to improve communication among residents of Fairfax County, VA. Feel free to post anything Northern Virginia residents would find interesting.
AAA trash -need advice
Posted by:
fairfaxresident
()
Date: June 19, 2010 10:50PM
I cancelled my trash service May 27th- they still have not picked up my trash can and have not issued a credit for the month of June, despite repeated phone calls. Please help, I feel as though they are never going to give us a credit and we are stuck with their trash can, any advice?
Re: AAA trash -need advice
Posted by:
go_in_person
()
Date: June 19, 2010 11:14PM
Go to their office:
AAA Recycling and Trash Removal Services
4619 West Ox Road
Fairfax, VA 22030
Phone: (703) 818-8222
AAA Recycling and Trash Removal Services
4619 West Ox Road
Fairfax, VA 22030
Phone: (703) 818-8222
Re: AAA trash -need advice
Posted by:
realist
()
Date: June 20, 2010 12:01PM
fairfaxresident Wrote:
-------------------------------------------------------
> I cancelled my trash service May 27th- they still
> have not picked up my trash can and have not
> issued a credit for the month of June, despite
> repeated phone calls. Please help, I feel as
> though they are never going to give us a credit
> and we are stuck with their trash can, any advice?
Let them keep the money for june and take the can back to their office yourself then ask them nicely to close your account. Trash service is a basic need industry and you must be very respectfull and polite to the people who work in it. If you give these folks any attitude at all they will go out of their way to make things worse for you. Be thankfull that you live in a country where trash removal is available at an affordable price. Stop being so selfish.
-------------------------------------------------------
> I cancelled my trash service May 27th- they still
> have not picked up my trash can and have not
> issued a credit for the month of June, despite
> repeated phone calls. Please help, I feel as
> though they are never going to give us a credit
> and we are stuck with their trash can, any advice?
Let them keep the money for june and take the can back to their office yourself then ask them nicely to close your account. Trash service is a basic need industry and you must be very respectfull and polite to the people who work in it. If you give these folks any attitude at all they will go out of their way to make things worse for you. Be thankfull that you live in a country where trash removal is available at an affordable price. Stop being so selfish.
Re: AAA trash -need advice
Posted by:
boredom
()
Date: June 20, 2010 12:42PM
realist Wrote:
-------------------------------------------------------
> Let them keep the money for june and take the can
> back to their office yourself then ask them nicely
> to close your account. Trash service is a basic
> need industry and you must be very respectfull and
> polite to the people who work in it. If you give
> these folks any attitude at all they will go out
> of their way to make things worse for you. Be
> thankfull that you live in a country where trash
> removal is available at an affordable price. Stop
> being so selfish.
Trash removal is a business. They are no more or less deserving of respect than your local McDonalds or multi-generational family run business.
If they try to rip people off and going there in person doesn't work, the simple solution is to draft a nice "I'm going to take your dumb ass to small claims court if you don't stop fucking with me" letter. They'll come around quickly after that.
-------------------------------------------------------
> Let them keep the money for june and take the can
> back to their office yourself then ask them nicely
> to close your account. Trash service is a basic
> need industry and you must be very respectfull and
> polite to the people who work in it. If you give
> these folks any attitude at all they will go out
> of their way to make things worse for you. Be
> thankfull that you live in a country where trash
> removal is available at an affordable price. Stop
> being so selfish.
Trash removal is a business. They are no more or less deserving of respect than your local McDonalds or multi-generational family run business.
If they try to rip people off and going there in person doesn't work, the simple solution is to draft a nice "I'm going to take your dumb ass to small claims court if you don't stop fucking with me" letter. They'll come around quickly after that.
Re: AAA trash -need advice
Posted by:
496
()
Date: June 20, 2010 02:40PM
I'm willing to bet that Realist has been stepped on more than A few times....
Edited 1 time(s). Last edit at 06/20/2010 02:41PM by 496.
Edited 1 time(s). Last edit at 06/20/2010 02:41PM by 496.
Re: AAA trash -need advice
Posted by:
fairfaxresident
()
Date: June 20, 2010 08:06PM
I don't feel I am being selfish- we are almost to a month since I canceled. They come by my neighborhood every day, they have gotten all of our messages, we have talked to real people, there is no reason our can should not have been picked up. It is not as though I am expecting a special trip. Sorry, but the expectation of ethical business practices does not make one selfish. As it is, it seems like most of the neighborhood is canceling this service, so clearly they have issues to work out. Expecting someone to hold their end of a deal is not selfish.
Re: AAA trash -need advice
Posted by:
OneWeek
()
Date: June 21, 2010 06:50PM
Contact Fairfax COunty COnsumer COmplaints. It will be fixed in 1 week.
Re: AAA trash -need advice
Posted by:
realist
()
Date: June 21, 2010 08:36PM
fairfaxresident Wrote:
-------------------------------------------------------
> I don't feel I am being selfish- we are almost to
> a month since I canceled. They come by my
> neighborhood every day, they have gotten all of
> our messages, we have talked to real people, there
> is no reason our can should not have been picked
> up. It is not as though I am expecting a special
> trip. Sorry, but the expectation of ethical
> business practices does not make one selfish. As
> it is, it seems like most of the neighborhood is
> canceling this service, so clearly they have
> issues to work out. Expecting someone to hold
> their end of a deal is not selfish.
Stop swimming in lake ME for awhile, look around you and realize how lucky you are and try to enjoy your life more. Every day is a gift.
-------------------------------------------------------
> I don't feel I am being selfish- we are almost to
> a month since I canceled. They come by my
> neighborhood every day, they have gotten all of
> our messages, we have talked to real people, there
> is no reason our can should not have been picked
> up. It is not as though I am expecting a special
> trip. Sorry, but the expectation of ethical
> business practices does not make one selfish. As
> it is, it seems like most of the neighborhood is
> canceling this service, so clearly they have
> issues to work out. Expecting someone to hold
> their end of a deal is not selfish.
Stop swimming in lake ME for awhile, look around you and realize how lucky you are and try to enjoy your life more. Every day is a gift.
Re: AAA trash -need advice
Posted by:
roughbook
()
Date: June 21, 2010 10:45PM
AAA is a subsidiary of Republic Services, a huge company based in Boca Raton FLA.
I would NEVER trust a company based in Boca.
That entire city is the closest thing to MOB RULE that you can get outside of Italy.
I would NEVER trust a company based in Boca.
That entire city is the closest thing to MOB RULE that you can get outside of Italy.
Re: AAA trash -need advice
Posted by:
Wayne Management
()
Date: June 22, 2010 08:17AM
When they do pick up their trash can they will charge you about 50 dollars for a pickup and refurbishment fee. It's their way of sticking it to you for cancelling their service. They snuck an announcement about the fee into monthly statements, so they covered themselves legally.
Re: AAA trash -need advice
Posted by:
AAA Hater
()
Date: July 15, 2010 12:06PM
Realist...What a douche you are! I and three other neighbors are having the same issue with AAA. We have called numerous times and they plain don't give a crap. I told them if they don't pickup next Monday I will consider their trash can mine and I won't be paying their refurbishing fee.
Re: AAA trash -need advice
Posted by:
Bacon
()
Date: July 15, 2010 12:41PM
Their drivers suck too. I've been almost hit by them at least twice while jogging because the dumptruck driver is talking on his cellphone not paying attention.
Re: AAA trash -need advice
Posted by:
JR
()
Date: July 15, 2010 03:44PM
They don't pick up cardboard unless it is recycling day...because FFX says no....I want my trash freedom!!!!
Re: AAA trash -need advice
Posted by:
beatthis
()
Date: July 15, 2010 07:45PM
and the women bus drivers at vienna metro from connector smoke while working and it gets on everyone in line. that woman is giving us all second hand smoke. she is heavier build with dirty blonde hair, a little longer than shoulder length. the big dispatch guy knows who she is, because he was standing with her today. thank you fairfax employee for killing us. but good news bus service is good.
Re: AAA trash -need advice
Posted by:
realist
()
Date: July 15, 2010 08:13PM
AAA Hater Wrote:
-------------------------------------------------------
> Realist...What a douche you are! I and three other
> neighbors are having the same issue with AAA. We
> have called numerous times and they plain don't
> give a crap. I told them if they don't pickup next
> Monday I will consider their trash can mine and I
> won't be paying their refurbishing fee.
Come on HATER, Get a clue. You will be dependant on trash removal services the rest of your life. The world will continue to exist despite selfish little opinions like yours. Please take time to think about all the good things you have.
-------------------------------------------------------
> Realist...What a douche you are! I and three other
> neighbors are having the same issue with AAA. We
> have called numerous times and they plain don't
> give a crap. I told them if they don't pickup next
> Monday I will consider their trash can mine and I
> won't be paying their refurbishing fee.
Come on HATER, Get a clue. You will be dependant on trash removal services the rest of your life. The world will continue to exist despite selfish little opinions like yours. Please take time to think about all the good things you have.
Re: AAA trash -need advice
Posted by:
whuutevah..
()
Date: July 15, 2010 09:23PM
AAA Hater could easily take his trash to the dump if he had to, so I don't think he will be depend on trash removal service for the rest of his life.
so SUCK IT realist!
so SUCK IT realist!
Re: AAA trash -need advice
Posted by:
AAAHater
()
Date: July 16, 2010 02:23PM
realist Wrote:> >
>>
> Come on HATER, Get a clue. You will be dependant
> on trash removal services the rest of your life.
> The world will continue to exist despite selfish
> little opinions like yours. Please take time to
> think about all the good things you have.
Realist,
You are obviously a tool and tard! Here's your clue... start putting in your resume over at American Trash removal as AAA has slit there own throat. Everyone in my neighborhood dumped AAA.
Here's some help with your resume...
Objective: To ride the side of my trash truck and not hit my head on anymore mailboxes.
Trash Management Engineer - 1960 ~ Present
- Pick up trash and put it in the truck
- Sift through occasionally for left over food to eat
Current Goals: To pick up 4 bags at once and throw them in the truck from 10' feet away.
Refernces: Call FCP Work Release Program. I only get one call a day so please don't hang up!
>>
> Come on HATER, Get a clue. You will be dependant
> on trash removal services the rest of your life.
> The world will continue to exist despite selfish
> little opinions like yours. Please take time to
> think about all the good things you have.
Realist,
You are obviously a tool and tard! Here's your clue... start putting in your resume over at American Trash removal as AAA has slit there own throat. Everyone in my neighborhood dumped AAA.
Here's some help with your resume...
Objective: To ride the side of my trash truck and not hit my head on anymore mailboxes.
Trash Management Engineer - 1960 ~ Present
- Pick up trash and put it in the truck
- Sift through occasionally for left over food to eat
Current Goals: To pick up 4 bags at once and throw them in the truck from 10' feet away.
Refernces: Call FCP Work Release Program. I only get one call a day so please don't hang up!
Re: AAA trash -need advice
Posted by:
we left AAA
()
Date: July 17, 2010 05:46PM
AAA began sending us nasty letters when we attempted to switch trash services. We were on auto pay, but the person at the local office was still doing the accounts by hand. At some point they planned to switch to a new automated, online system. We never received a letter stating we needed to sign up in the new system. We managed to get them to accept the fact that we were switching and that we would only pay for what was still owed on the account.
They still sent paperwork saying we owed them $72 to a collection agency, even though they cleared the account and no collection agency has made contact with us.
Never had a problem with their drivers. They were good guys. Just their terrible office management, and their ever-increasing rates.
They still sent paperwork saying we owed them $72 to a collection agency, even though they cleared the account and no collection agency has made contact with us.
Never had a problem with their drivers. They were good guys. Just their terrible office management, and their ever-increasing rates.
Re: AAA trash -need advice
Posted by:
Whobe
()
Date: July 17, 2010 08:24PM
These fuckers are playing the litte invoice game like Comcast does with me.
The invoice is dated for the first but not actually sent out until around the 12th-13th. It is due within 30 days or late. If I get an invoice that late I always pay it on the 1rst. So they're tacking on an extra $1.00 each month now, not worth the effort to call for it, will just have to break my cyle and pay the assholes early now.
Comcast was hitting me for $7-8/month, and their bills state 45 days before a fee, I must have called them 10-12 times having them reverse the fees and they tried to blame it on a new system half the time.
Would love to know which agency to report this BS to.
The invoice is dated for the first but not actually sent out until around the 12th-13th. It is due within 30 days or late. If I get an invoice that late I always pay it on the 1rst. So they're tacking on an extra $1.00 each month now, not worth the effort to call for it, will just have to break my cyle and pay the assholes early now.
Comcast was hitting me for $7-8/month, and their bills state 45 days before a fee, I must have called them 10-12 times having them reverse the fees and they tried to blame it on a new system half the time.
Would love to know which agency to report this BS to.
Re: AAA trash -need advice
Posted by:
side rider
()
Date: July 17, 2010 08:34PM
Give the AAA cans to the new company as trash.
Re: AAA trash -need advice
Posted by:
jroc
()
Date: July 18, 2010 02:02PM
side rider Wrote:
-------------------------------------------------------
> Give the AAA cans to the new company as trash.
+1 that's a great idea!
-------------------------------------------------------
> Give the AAA cans to the new company as trash.
+1 that's a great idea!
Re: AAA trash -need advice
Posted by:
AAA sucks - Go with ADS
()
Date: July 19, 2010 10:00AM
Wait till they stick you with the pick-up and refurbishment fee which is about $75. They'll send you a final bill. Call your district supervisor to complain. They're the ones who wrote it into the County Code to allow AAA to charge a cancellation fee to the consumer. It's quite bullshitty isn't it.
Re: AAA trash -need advice
Posted by:
McLean Resident
()
Date: February 13, 2011 09:36PM
I wouldn't recommend AAA to my worst enemy.
Yes, they did pick my trash more or less on schedule. But there are much better options. They are over priced, charge different people different amounts (next door neighbors, even) for the same service, continuously raise their rates, and I could go on....
But the real insult comes when you terminate service. They offer to meet the price of the competition (but didn't mind being over priced until then) and say that you'll be sorry if you drop them. Then they demand a reconditioning fee for the collection containers that they have ruined by rough handling. All legal, apparently. They say they'll pick up their containers on, say, Tuesday. Trouble is they don't say which Tuesday. It took 4 weeks before they came for their containers.
Find an alternative . . . We switched to American for HALF the price and get exactly the same service. I mean . . . as long as the trash is picked up, how much better can one service be than another?
Yes, they did pick my trash more or less on schedule. But there are much better options. They are over priced, charge different people different amounts (next door neighbors, even) for the same service, continuously raise their rates, and I could go on....
But the real insult comes when you terminate service. They offer to meet the price of the competition (but didn't mind being over priced until then) and say that you'll be sorry if you drop them. Then they demand a reconditioning fee for the collection containers that they have ruined by rough handling. All legal, apparently. They say they'll pick up their containers on, say, Tuesday. Trouble is they don't say which Tuesday. It took 4 weeks before they came for their containers.
Find an alternative . . . We switched to American for HALF the price and get exactly the same service. I mean . . . as long as the trash is picked up, how much better can one service be than another?
Re: AAA trash -need advice
Posted by:
questioner
()
Date: February 14, 2011 06:44AM
"Find an alternative . . . We switched to American for HALF the price and get exactly the same service. I mean . . . as long as the trash is picked up, how much better can one service be than another?"
we switched to American it must have been two years ago and it was $69 for the quarter - now I see it's up to $81. That's for one of their big plastic bins twice a week plus yard refuse one day a week. Is that still less than AAA is charging?
we switched to American it must have been two years ago and it was $69 for the quarter - now I see it's up to $81. That's for one of their big plastic bins twice a week plus yard refuse one day a week. Is that still less than AAA is charging?
Re: AAA trash -need advice
Posted by:
JohnnieRed
()
Date: February 14, 2011 07:05AM
I had AWFUL service with BFI and then AAA. American has been a lot better!
Re: AAA trash -need advice
Posted by:
trashed
()
Date: February 14, 2011 09:01AM
http://www.fairfaxunderground.com/forum/read/2/100237/107610.html#msg-107610
http://www.fairfaxunderground.com/forum/read/2/107613.html
http://www.fairfaxunderground.com/forum/read/2/107613.html
Re: AAA trash -need advice
Posted by:
American disposal
()
Date: February 14, 2011 09:08AM
realist Wrote:
-------------------------------------------------------
> fairfaxresident Wrote:
> --------------------------------------------------
> -----
> > I cancelled my trash service May 27th- they
> still
> > have not picked up my trash can and have not
> > issued a credit for the month of June, despite
> > repeated phone calls. Please help, I feel as
> > though they are never going to give us a credit
> > and we are stuck with their trash can, any
> advice?
>
>
> Let them keep the money for june and take the can
> back to their office yourself then ask them nicely
> to close your account. Trash service is a basic
> need industry and you must be very respectfull and
> polite to the people who work in it. If you give
> these folks any attitude at all they will go out
> of their way to make things worse for you. Be
> thankfull that you live in a country where trash
> removal is available at an affordable price. Stop
> being so selfish.
Oh get off it you pompous butt. They are not the only trach collection service in the County. In fact there are several, so there is plenty competition. There is no reasson not to expect good cunstomer service. Further, you can get them to lower you bill just by citing neighbors who have a better deal.
-------------------------------------------------------
> fairfaxresident Wrote:
> --------------------------------------------------
> -----
> > I cancelled my trash service May 27th- they
> still
> > have not picked up my trash can and have not
> > issued a credit for the month of June, despite
> > repeated phone calls. Please help, I feel as
> > though they are never going to give us a credit
> > and we are stuck with their trash can, any
> advice?
>
>
> Let them keep the money for june and take the can
> back to their office yourself then ask them nicely
> to close your account. Trash service is a basic
> need industry and you must be very respectfull and
> polite to the people who work in it. If you give
> these folks any attitude at all they will go out
> of their way to make things worse for you. Be
> thankfull that you live in a country where trash
> removal is available at an affordable price. Stop
> being so selfish.
Oh get off it you pompous butt. They are not the only trach collection service in the County. In fact there are several, so there is plenty competition. There is no reasson not to expect good cunstomer service. Further, you can get them to lower you bill just by citing neighbors who have a better deal.
Re: AAA trash -need advice
Posted by:
Trach Collector
()
Date: February 14, 2011 11:35AM
American disposal Wrote:
-------------------------------------------------------
> Oh get off it you pompous butt. They are not the
> only trach collection service in the County. In
> fact there are several, so there is plenty
> competition. There is no reasson not to expect
> good cunstomer service. Further, you can get them
> to lower you bill just by citing neighbors who
> have a better deal.
Trach collecting? I thought I was the only one!
Attachments:
-------------------------------------------------------
> Oh get off it you pompous butt. They are not the
> only trach collection service in the County. In
> fact there are several, so there is plenty
> competition. There is no reasson not to expect
> good cunstomer service. Further, you can get them
> to lower you bill just by citing neighbors who
> have a better deal.
Trach collecting? I thought I was the only one!
Attachments:
Re: AAA trash -need advice
Posted by:
Area resident
()
Date: February 15, 2011 08:23PM
questioner Wrote:
>
> we switched to American it must have been two
> years ago and it was $69 for the quarter - now I
> see it's up to $81. That's for one of their big
> plastic bins twice a week plus yard refuse one day
> a week. Is that still less than AAA is charging?
Seriously? $81?? Can anyone confirm this price? Want to know what the bill AAA sent me today was for? $162 and a note saying they were raising the price $2 for a "fuel surcharge" Yes that is for 4 months.......... I guess I'm going to have to call the A holes
>
> we switched to American it must have been two
> years ago and it was $69 for the quarter - now I
> see it's up to $81. That's for one of their big
> plastic bins twice a week plus yard refuse one day
> a week. Is that still less than AAA is charging?
Seriously? $81?? Can anyone confirm this price? Want to know what the bill AAA sent me today was for? $162 and a note saying they were raising the price $2 for a "fuel surcharge" Yes that is for 4 months.......... I guess I'm going to have to call the A holes
Re: AAA trash -need advice
Posted by:
Robin Hood
()
Date: February 15, 2011 08:45PM
Area resident Wrote:
-------------------------------------------------------
> questioner Wrote:
>
> >
> > we switched to American it must have been two
> > years ago and it was $69 for the quarter - now
> I
> > see it's up to $81. That's for one of their
> big
> > plastic bins twice a week plus yard refuse one
> day
> > a week. Is that still less than AAA is
> charging?
>
>
> Seriously? $81?? Can anyone confirm this price?
> Want to know what the bill AAA sent me today was
> for? $162 and a note saying they were raising the
> price $2 for a "fuel surcharge" Yes that is for 4
> months.......... I guess I'm going to have to
> call the A holes
$81 dollars? I have an account with American Trash Services and I recently was billed for $69 per quarter for the trash bin (twice a week) and a recycle bin (once a week) plus if there's any yard waste to put out (they have info for that). AAA on the other hand charged me at least $132+ per quarter for the same type of service and I got fed up. Switched over and now I am quite pleased with American Trash services.
-------------------------------------------------------
> questioner Wrote:
>
> >
> > we switched to American it must have been two
> > years ago and it was $69 for the quarter - now
> I
> > see it's up to $81. That's for one of their
> big
> > plastic bins twice a week plus yard refuse one
> day
> > a week. Is that still less than AAA is
> charging?
>
>
> Seriously? $81?? Can anyone confirm this price?
> Want to know what the bill AAA sent me today was
> for? $162 and a note saying they were raising the
> price $2 for a "fuel surcharge" Yes that is for 4
> months.......... I guess I'm going to have to
> call the A holes
$81 dollars? I have an account with American Trash Services and I recently was billed for $69 per quarter for the trash bin (twice a week) and a recycle bin (once a week) plus if there's any yard waste to put out (they have info for that). AAA on the other hand charged me at least $132+ per quarter for the same type of service and I got fed up. Switched over and now I am quite pleased with American Trash services.
Re: AAA trash -need advice
Posted by:
American Disposal
()
Date: February 16, 2011 07:06AM
59.00/quater
Re: AAA trash -need advice
Posted by:
questioner
()
Date: February 16, 2011 08:24AM
Robin Hood Wrote:
-------------------------------------------------------
> Area resident Wrote:
> --------------------------------------------------
> -----
> > questioner Wrote:
> >
> >
>
> $81 dollars? I have an account with American
> Trash Services and I recently was billed for $69
> per quarter for the trash bin (twice a week) and a
> recycle bin (once a week) plus if there's any yard
> waste to put out (they have info for that). AAA
> on the other hand charged me at least $132+ per
> quarter for the same type of service and I got fed
> up. Switched over and now I am quite pleased with
> American Trash services.
So I wonder why you're paying $69, and my bill just went to $81 for the exact same service.?
Maybe you started with them more recently, and the teaser rate of $69 is still in effect. Still I'd like to hear from someone if this rate ($81) is better than AAAA would charge for the same service before I start complaining.
-------------------------------------------------------
> Area resident Wrote:
> --------------------------------------------------
> -----
> > questioner Wrote:
> >
> >
>
> $81 dollars? I have an account with American
> Trash Services and I recently was billed for $69
> per quarter for the trash bin (twice a week) and a
> recycle bin (once a week) plus if there's any yard
> waste to put out (they have info for that). AAA
> on the other hand charged me at least $132+ per
> quarter for the same type of service and I got fed
> up. Switched over and now I am quite pleased with
> American Trash services.
So I wonder why you're paying $69, and my bill just went to $81 for the exact same service.?
Maybe you started with them more recently, and the teaser rate of $69 is still in effect. Still I'd like to hear from someone if this rate ($81) is better than AAAA would charge for the same service before I start complaining.
Re: AAA trash -need advice
Posted by:
American Disposal
()
Date: February 16, 2011 10:44AM
The teaser rates last from 1 to 2 years. Like Cox and Fios, you have to stay on top of them because they're rates creep steadily up. If a neighbor has a lower rate they will usually match it.