Fairfax County General :
Fairfax Underground
Welcome to Fairfax Underground, a project site designed to improve communication among residents of Fairfax County, VA. Feel free to post anything Northern Virginia residents would find interesting.
Welcome to Fairfax Underground, a project site designed to improve communication among residents of Fairfax County, VA. Feel free to post anything Northern Virginia residents would find interesting.
Re: Cox Cable Outage?
Posted by:
bumblebee
()
Date: November 04, 2009 10:26PM
"Even if it 50 cents it hurts them in the pocket if 130,000 people do it!"
You really think that $65000 dollars in reduced revenue will hurt them? Well, OK then. I think they'd just shit-can a couple more "customer service reps" to make up that difference.
The real damage is that they've pushed me to seriously consider FiOS/DirectTV. I think I'm going to switch, and I'm sure I won't be alone. The fact that I'm having these thoughts after never even considering it until now is what they need to worry about.
You really think that $65000 dollars in reduced revenue will hurt them? Well, OK then. I think they'd just shit-can a couple more "customer service reps" to make up that difference.
The real damage is that they've pushed me to seriously consider FiOS/DirectTV. I think I'm going to switch, and I'm sure I won't be alone. The fact that I'm having these thoughts after never even considering it until now is what they need to worry about.
Re: Cox Cable Outage?
Posted by:
MG
()
Date: November 04, 2009 10:26PM
I'm in Herndon...don't think its working here yet. I pull out the plug for the box, plug it in again....then it says "reboot" on the box display...for about 10 seconds, then it disappears and goes totally dark. Eventually, the time displays, but that's all.
Should something else happen when it says "reboot"?...again, mine just goes dark.
Should something else happen when it says "reboot"?...again, mine just goes dark.
Re: Cox Cable Outage?
Posted by:
chris
()
Date: November 04, 2009 10:26PM
Digital works up to channel 100 then its black
Re: Cox Cable Outage?
Posted by:
chris
()
Date: November 04, 2009 10:27PM
Yes, turn it back on when it goes black
Re: Cox Cable Outage?
Posted by:
FckedinFairfux
()
Date: November 04, 2009 10:32PM
Yea, yea, yea, the cable was out. Fucking cry, cry, cry.
Jezus God, one power outage and you whiners are running to FiOS? LOL. Did mommy and daddy put bandaids on all your little surface scratches, too??
Good Lord, shit happens. NOTHING is foolproof, you idiots. You pay for service, great. Doesn't mean ANY service is capable of completely avoiding a power outage.
Holy shit, typical NoVA whiney asses for ya.
Jezus God, one power outage and you whiners are running to FiOS? LOL. Did mommy and daddy put bandaids on all your little surface scratches, too??
Good Lord, shit happens. NOTHING is foolproof, you idiots. You pay for service, great. Doesn't mean ANY service is capable of completely avoiding a power outage.
Holy shit, typical NoVA whiney asses for ya.
Re: Cox Cable Outage?
Posted by:
medd
()
Date: November 04, 2009 10:38PM
@ bumblebee--- for starters the FCC is going to fine them big time. They just lost out on all of the advertisment for the last 6 hours wich equates to a few million dollars from 130+ channels, all of fairfax county was out and cox has about 1 million customers. Under federal law the cable company has to reimburse everyone. 6 hours of no cable. 6 hours equals a net loss of 2 percent for the entire month ( estimated). For a company as big as cox that can be a huge loss.
Re: Cox Cable Outage?
Posted by:
Jim in Annandale
()
Date: November 04, 2009 10:39PM
Response from Cox:
"hank you for contacting our Cox Northern Virginia Online Customer Care Team.
We apologize for the disturbance in service; we're experiencing technical difficulties with our cable television services. At this time, we are working to resolve the issue as quickly as possible. At this time, we’ve restored majority of the stations at this time, there is no estimated time of repair for the remaining stations, please be assured it will also be restored shortly.
If you need additional information on other Cox products or services on our fiber optic network, please visit our web site at http://www.cox.com/fairfax . We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.
Sincerely,
The Cox Northern Virginia Online Customer Care Team"
Excuse me while I hurl!!!!
"hank you for contacting our Cox Northern Virginia Online Customer Care Team.
We apologize for the disturbance in service; we're experiencing technical difficulties with our cable television services. At this time, we are working to resolve the issue as quickly as possible. At this time, we’ve restored majority of the stations at this time, there is no estimated time of repair for the remaining stations, please be assured it will also be restored shortly.
If you need additional information on other Cox products or services on our fiber optic network, please visit our web site at http://www.cox.com/fairfax . We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.
Sincerely,
The Cox Northern Virginia Online Customer Care Team"
Excuse me while I hurl!!!!
Re: Cox Cable Outage?
Posted by:
bumblebee
()
Date: November 04, 2009 10:39PM
"Yea, yea, yea, the cable was out. Fucking cry, cry, cry."
Excellent. I see the next shift of Cox's "customer service" has arrived for duty.
By the way, genius, it wasn't so much the "power outage" (and how do YOU know that's what it was, Mr. Employee-of-the-Month?) but the complete LACK OF COMMUNICATION from Cox that is probably chapping everybody's asses. Holy crap, 5 hours of dead air when it isn't even raining, and they can't even throw up a notice on their website?
FAIL.
Excellent. I see the next shift of Cox's "customer service" has arrived for duty.
By the way, genius, it wasn't so much the "power outage" (and how do YOU know that's what it was, Mr. Employee-of-the-Month?) but the complete LACK OF COMMUNICATION from Cox that is probably chapping everybody's asses. Holy crap, 5 hours of dead air when it isn't even raining, and they can't even throw up a notice on their website?
FAIL.
Re: Cox Cable Outage?
Posted by:
FckedinFairfux
()
Date: November 04, 2009 10:42PM
Ah please! You're here suggesting that even .50 would hurt them, that's how petty you are.
Get over it.
Get over it.
Re: Cox Cable Outage?
Posted by:
afdsf
()
Date: November 04, 2009 10:42PM
thats not the point FckedinFairfux. The manner in wich you speak makes you the idiot.
Re: Cox Cable Outage?
Posted by:
ron
()
Date: November 04, 2009 10:46PM
Hey FckedinFairfux if you were able to convey a point without foul language and a hint of intellegence one might take you seriously.
Re: Cox Cable Outage?
Posted by:
FckedinFairfux
()
Date: November 04, 2009 10:46PM
Ahaha, the ol' read, reply with complete diversion.
Perfect. Well, I hope Cox gets you your .50, too!
Perfect. Well, I hope Cox gets you your .50, too!
Re: Cox Cable Outage?
Posted by:
bumblebee
()
Date: November 04, 2009 10:48PM
Medd,
Good point on the ad revenue loss. Still, 190k subscribers dead on World Series night means at least 10% of them considering switching to the competition. At say $100 a month, that's potentially $1.9M a month in lost revenue. Even if only 1% switch, that's still $190k a month. Every month.
Please note: These are completely made-up numbers, and so they mean squat. All I am saying is that pissed-off switching customers can add up quickly. Never mind the word-of-mouth effect.
But this FCC fine thing, that's the one related to not handling CIQ, correct? I admit I have no knowledge of that. How big a fine could they get from that?
Good point on the ad revenue loss. Still, 190k subscribers dead on World Series night means at least 10% of them considering switching to the competition. At say $100 a month, that's potentially $1.9M a month in lost revenue. Even if only 1% switch, that's still $190k a month. Every month.
Please note: These are completely made-up numbers, and so they mean squat. All I am saying is that pissed-off switching customers can add up quickly. Never mind the word-of-mouth effect.
But this FCC fine thing, that's the one related to not handling CIQ, correct? I admit I have no knowledge of that. How big a fine could they get from that?
Re: Cox Cable Outage?
Posted by:
BGT61
()
Date: November 04, 2009 10:52PM
Not on in Springfield - Cox sucks, I'm going with Verizon. Their customer service sucks too, but they'll cost less with bundling.
Re: Cox Cable Outage?
Posted by:
FckedinFairfux
()
Date: November 04, 2009 10:54PM
You ask where their customer service was?
It was updating their "fans" on Facebook! L.O.L.
http://www.facebook.com/CoxNova
It even contains a link to another webpage that displays the outage details!
http://support.cox.com/sdcxuser/asp/cox_networkstatus.asp
It was updating their "fans" on Facebook! L.O.L.
http://www.facebook.com/CoxNova
It even contains a link to another webpage that displays the outage details!
http://support.cox.com/sdcxuser/asp/cox_networkstatus.asp
Re: Cox Cable Outage?
Posted by:
medd
()
Date: November 04, 2009 10:56PM
The FCC regulates all broadcasting. If a cable company fails to broadcast any showing they always get fined. I dont know how much. If it is due to inclement weather or a problem that was out of thier control they dont get fined.
Re: Cox Cable Outage?
Posted by:
FckedinFairfux
()
Date: November 04, 2009 10:57PM
Also,
If you want/need to file a complaint, (not just related to this issue), you can do so here:
http://www.fairfaxcounty.gov/cable/regulation/
BTW, the Facebook link up there isn't just to Facebook, it's a link to the Cox Communications "fan" page, that contains the friendly customer service updates. lol
If you want/need to file a complaint, (not just related to this issue), you can do so here:
http://www.fairfaxcounty.gov/cable/regulation/
BTW, the Facebook link up there isn't just to Facebook, it's a link to the Cox Communications "fan" page, that contains the friendly customer service updates. lol
Re: Cox Cable Outage?
Posted by:
Disappointed In Centreville
()
Date: November 04, 2009 11:02PM
I am in Centreville and cable is still out here, even after I just rebooted.
Re: Cox Cable Outage?
Posted by:
Broadcast Engineer
()
Date: November 04, 2009 11:03PM
In case anyone is wondering what actually happened, a few minutes after 4:30pm, the DC power at one of the Cox headends (the building with the racks and racks of equipment that the cable tv comes from) failed, and their backup didn't kick in.
Re: Cox Cable Outage?
Posted by:
bumblebee
()
Date: November 04, 2009 11:06PM
"You ask where their customer service was? It was updating their "fans" on Facebook! L.O.L"
Oh well, then, my bad. I, and everyone in Northern VA, should have immediately known to check their social networking sites for information. Especially Grandma and Grandpa, you know how much they like to Twitter! Shoot, I knew I should have immediately "friended" all my service providers when I had the chance.
And as to that "support" status page they have? If you consider one notice (at 6:54 PM) that says this: "Our technicians are aware and working to resolve the issue. Currently there is no estimated time of repair" to be a real-time, cutting-edge update, then I don't know what to say.
Wait, no, I do. If what you're posting here is what Cox considers counter-crisis communications, then I can understand why they screwed this up so badly. Break time's over, back to the Live Chat queue, lotsa angry "whiners" to answer to, FinF.
Oh well, then, my bad. I, and everyone in Northern VA, should have immediately known to check their social networking sites for information. Especially Grandma and Grandpa, you know how much they like to Twitter! Shoot, I knew I should have immediately "friended" all my service providers when I had the chance.
And as to that "support" status page they have? If you consider one notice (at 6:54 PM) that says this: "Our technicians are aware and working to resolve the issue. Currently there is no estimated time of repair" to be a real-time, cutting-edge update, then I don't know what to say.
Wait, no, I do. If what you're posting here is what Cox considers counter-crisis communications, then I can understand why they screwed this up so badly. Break time's over, back to the Live Chat queue, lotsa angry "whiners" to answer to, FinF.
Re: Cox Cable Outage?
Posted by:
Metro Ethernet Customer
()
Date: November 04, 2009 11:07PM
My company uses Cox for Metro Ethernet services and has several GigE ports with them. Service description here: http://ww2.cox.com/business/northernvirginia/data/metro-ethernet.cox
Not sure if this is related to the TV outage but several of our ports were hard down for an hour in the 1pm - 2pm time range earlier today.
AND T-Mobile was down for 9 hours yesterday
AND Montgomery County's traffic lights failed today
AND Metro's communication system failed today
AND NOW I'm hearing there are reported clocking issues with some of the GPS satellites
Solar flare activity? What the hell is going on? Seriously wtf
Not sure if this is related to the TV outage but several of our ports were hard down for an hour in the 1pm - 2pm time range earlier today.
AND T-Mobile was down for 9 hours yesterday
AND Montgomery County's traffic lights failed today
AND Metro's communication system failed today
AND NOW I'm hearing there are reported clocking issues with some of the GPS satellites
Solar flare activity? What the hell is going on? Seriously wtf
Re: Cox Cable Outage?
Posted by:
Gravis
()
Date: November 04, 2009 11:09PM
BGT61 Wrote:
-------------------------------------------------------
> Not on in Springfield - Cox sucks, I'm going with
> Verizon. Their customer service sucks too, but
> they'll cost less with bundling.
it's the phone service that is almost always overpriced. check out vontage (works fine for me) or some other VoIP phone services.
Metro Ethernet Customer Wrote:
-------------------------------------------------------
> Solar flare activity?
nope, i checked, "space weather" has been nominal lately.
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
Edited 1 time(s). Last edit at 11/04/2009 11:17PM by Gravis.
-------------------------------------------------------
> Not on in Springfield - Cox sucks, I'm going with
> Verizon. Their customer service sucks too, but
> they'll cost less with bundling.
it's the phone service that is almost always overpriced. check out vontage (works fine for me) or some other VoIP phone services.
Metro Ethernet Customer Wrote:
-------------------------------------------------------
> Solar flare activity?
nope, i checked, "space weather" has been nominal lately.
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
Edited 1 time(s). Last edit at 11/04/2009 11:17PM by Gravis.
Re: Cox Cable Outage?
Posted by:
bloody blisters
()
Date: November 04, 2009 11:15PM
Gravis Wrote:
-------------------------------------------------------
>
> it's the phone service that is almost always
> overpriced. check out vontage (works fine for me)
> or some other VoIP phone services.
Did you mean:Vonage?
Edited 1 time(s). Last edit at 11/04/2009 11:19PM by bloody blisters.
-------------------------------------------------------
>
> it's the phone service that is almost always
> overpriced. check out vontage (works fine for me)
> or some other VoIP phone services.
Did you mean:Vonage?
Edited 1 time(s). Last edit at 11/04/2009 11:19PM by bloody blisters.
Re: Cox Cable Outage?
Posted by:
FckedinFairfux
()
Date: November 04, 2009 11:22PM
bumblebee Wrote:
-------------------------------------------------------
> "You ask where their customer service was? It was
> updating their "fans" on Facebook! L.O.L"
>
> Oh well, then, my bad. I, and everyone in
> Northern VA, should have immediately known to
> check their social networking sites for
> information. Especially Grandma and Grandpa, you
> know how much they like to Twitter! Shoot, I knew
> I should have immediately "friended" all my
> service providers when I had the chance.
>
> And as to that "support" status page they have?
> If you consider one notice (at 6:54 PM) that says
> this: "Our technicians are aware and working to
> resolve the issue. Currently there is no estimated
> time of repair" to be a real-time, cutting-edge
> update, then I don't know what to say.
>
> Wait, no, I do. If what you're posting here is
> what Cox considers counter-crisis communications,
> then I can understand why they screwed this up so
> badly. Break time's over, back to the Live Chat
> queue, lotsa angry "whiners" to answer to, FinF.
Hey, I don't know what the fuck your last sentence means, sarcasm or not.
I posted what I found, because it was silly on Cox's end.
Don't shoot the messenger here, toughguy.
Oh, why am I bothering? Poor lil' fella's still crying about his .50.
-------------------------------------------------------
> "You ask where their customer service was? It was
> updating their "fans" on Facebook! L.O.L"
>
> Oh well, then, my bad. I, and everyone in
> Northern VA, should have immediately known to
> check their social networking sites for
> information. Especially Grandma and Grandpa, you
> know how much they like to Twitter! Shoot, I knew
> I should have immediately "friended" all my
> service providers when I had the chance.
>
> And as to that "support" status page they have?
> If you consider one notice (at 6:54 PM) that says
> this: "Our technicians are aware and working to
> resolve the issue. Currently there is no estimated
> time of repair" to be a real-time, cutting-edge
> update, then I don't know what to say.
>
> Wait, no, I do. If what you're posting here is
> what Cox considers counter-crisis communications,
> then I can understand why they screwed this up so
> badly. Break time's over, back to the Live Chat
> queue, lotsa angry "whiners" to answer to, FinF.
Hey, I don't know what the fuck your last sentence means, sarcasm or not.
I posted what I found, because it was silly on Cox's end.
Don't shoot the messenger here, toughguy.
Oh, why am I bothering? Poor lil' fella's still crying about his .50.
Re: Cox Cable Outage?
Posted by:
dude
()
Date: November 04, 2009 11:22PM
Since Cox can't be of any help, anyone know what the symbols - n u - mean? This is what's showing up on my cable box display...
Re: Cox Cable Outage?
Posted by:
Cox Cable Outrage
()
Date: November 04, 2009 11:24PM
bumblebee Wrote:
-------------------------------------------------------
> Medd,
>
> Good point on the ad revenue loss. Still, 190k
> subscribers dead on World Series night means at
> least 10% of them considering switching to the
> competition. At say $100 a month, that's
> potentially $1.9M a month in lost revenue. Even
> if only 1% switch, that's still $190k a month.
> Every month.
>
> Please note: These are completely made-up
> numbers, and so they mean squat. All I am saying
> is that pissed-off switching customers can add up
> quickly. Never mind the word-of-mouth effect.
>
> But this FCC fine thing, that's the one related to
> not handling CIQ, correct? I admit I have no
> knowledge of that. How big a fine could they get
> from that?
As my 17 YO daughter said, when missing whatever show she had wanted to watch, "Yeah, why haven't we switched to FIOS yet?" Maybe this is our cue.
-------------------------------------------------------
> Medd,
>
> Good point on the ad revenue loss. Still, 190k
> subscribers dead on World Series night means at
> least 10% of them considering switching to the
> competition. At say $100 a month, that's
> potentially $1.9M a month in lost revenue. Even
> if only 1% switch, that's still $190k a month.
> Every month.
>
> Please note: These are completely made-up
> numbers, and so they mean squat. All I am saying
> is that pissed-off switching customers can add up
> quickly. Never mind the word-of-mouth effect.
>
> But this FCC fine thing, that's the one related to
> not handling CIQ, correct? I admit I have no
> knowledge of that. How big a fine could they get
> from that?
As my 17 YO daughter said, when missing whatever show she had wanted to watch, "Yeah, why haven't we switched to FIOS yet?" Maybe this is our cue.
Re: Cox Cable Outage?
Posted by:
ikea_ffx
()
Date: November 04, 2009 11:25PM
nu is just what shows up first when it reboots. Just let it do its thing. It takes a while to reboot. If your cable box turns off during reboot, just turn it on.
Re: Cox Cable Outage?
Posted by:
Gravis
()
Date: November 04, 2009 11:34PM
Cox Cable Outrage Wrote:
-------------------------------------------------------
> As my 17 YO daughter said, when missing whatever
> show she had wanted to watch, "Yeah, why haven't
> we learned what a torrent is yet?" Maybe this is
> our cue.
i fixed your post!
(apparently "i fixed it" was too ambiguous)
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
Edited 1 time(s). Last edit at 11/04/2009 11:44PM by Gravis.
-------------------------------------------------------
> As my 17 YO daughter said, when missing whatever
> show she had wanted to watch, "Yeah, why haven't
> we learned what a torrent is yet?" Maybe this is
> our cue.
i fixed your post!
(apparently "i fixed it" was too ambiguous)
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
Edited 1 time(s). Last edit at 11/04/2009 11:44PM by Gravis.
Re: Cox Cable Outage?
Posted by:
boredom
()
Date: November 04, 2009 11:36PM
Finally. Cable is back on. I'm going to seriously consider Verizon, not because Cox had an outage. They rarely have outages in Centreville. The main reason is the total lack of updates on their website added to the 4 hours of busy signal on the only telephone number for all of Northern Virginia.
I didn't call non-stop, but come on. At 10 fucking PM, you can't tell me that all of their lines were full. They set their phones to busy and didn't bother answering.
And that my friends, is bullshit.
I didn't call non-stop, but come on. At 10 fucking PM, you can't tell me that all of their lines were full. They set their phones to busy and didn't bother answering.
And that my friends, is bullshit.
Re: Cox Cable Outage?
Posted by:
Gravis is a Douche
()
Date: November 04, 2009 11:38PM
Gravis Wrote:
-------------------------------------------------------
> Cox Cable Outrage Wrote:
> --------------------------------------------------
> -----
> > As my 17 YO daughter said, when missing
> whatever
> > show she had wanted to watch, "Yeah, why
> haven't
> > we learned what a torrent is yet?" Maybe this
> is
> > our cue.
>
>
> i fixed it!
Only dicks like you "quote" a previous post and go in and change the post that you are allegedly quoting from. Besides, call me dense, but your alteration of the post and your response to that altered post make no sense whatsoever.
-------------------------------------------------------
> Cox Cable Outrage Wrote:
> --------------------------------------------------
> -----
> > As my 17 YO daughter said, when missing
> whatever
> > show she had wanted to watch, "Yeah, why
> haven't
> > we learned what a torrent is yet?" Maybe this
> is
> > our cue.
>
>
> i fixed it!
Only dicks like you "quote" a previous post and go in and change the post that you are allegedly quoting from. Besides, call me dense, but your alteration of the post and your response to that altered post make no sense whatsoever.
Re: Cox Cable Outage?
Posted by:
bumblebee
()
Date: November 04, 2009 11:41PM
"Oh, why am I bothering? Poor lil' fella's still crying about his .50."
You know, I let this slide the first time that you did it, but come on, man. Reading comprehension, "toughguy" (now all one word for EXTRA emphasis!). Scroll up. Go ahead. I'm actually not the one who said that $.50 would make a difference. In fact, I argued the opposite.
This outage is partly bad luck - from Broadcast's post, it sounds like the backup generators didn't come online like they were supposed to (on the likely final game of the WS) - and mostly crummy customer service (see the frustrated posts above). Fair or not, they have put into the heads of a lot of previously loyal customers the idea of switching. Expect Verizon et al. to capitalize on the opportunity.
And frankly, you're a little schizo in your postings here. First, we were all a bunch of crybabies to you, and now you're one of us, just valiantly posting the silly things that Cox is saying. They've really got to better tweak the script sheets at Cox Communications. You're not making sense.
To say goodnight: Thanks FU, for being a source of info in a vacuum, and I'm glad I get to see at least the last couple of innings of the game. And Cox, you've probably gotten my last payment for shaky service.
You know, I let this slide the first time that you did it, but come on, man. Reading comprehension, "toughguy" (now all one word for EXTRA emphasis!). Scroll up. Go ahead. I'm actually not the one who said that $.50 would make a difference. In fact, I argued the opposite.
This outage is partly bad luck - from Broadcast's post, it sounds like the backup generators didn't come online like they were supposed to (on the likely final game of the WS) - and mostly crummy customer service (see the frustrated posts above). Fair or not, they have put into the heads of a lot of previously loyal customers the idea of switching. Expect Verizon et al. to capitalize on the opportunity.
And frankly, you're a little schizo in your postings here. First, we were all a bunch of crybabies to you, and now you're one of us, just valiantly posting the silly things that Cox is saying. They've really got to better tweak the script sheets at Cox Communications. You're not making sense.
To say goodnight: Thanks FU, for being a source of info in a vacuum, and I'm glad I get to see at least the last couple of innings of the game. And Cox, you've probably gotten my last payment for shaky service.
Re: Cox Cable Outage?
Posted by:
Gravis
()
Date: November 04, 2009 11:43PM
Gravis is a Douche Wrote:
-------------------------------------------------------
> Only dicks like you "quote" a previous post and go
> in and change the post that you are allegedly
> quoting from. Besides, call me dense, but your
> alteration of the post and your response to that
> altered post make no sense whatsoever.
the point was that i fixed their post to what it should have said. thus, the altered quote AND the statement that i fixed the quote.
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
-------------------------------------------------------
> Only dicks like you "quote" a previous post and go
> in and change the post that you are allegedly
> quoting from. Besides, call me dense, but your
> alteration of the post and your response to that
> altered post make no sense whatsoever.
the point was that i fixed their post to what it should have said. thus, the altered quote AND the statement that i fixed the quote.
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
Re: Cox Cable Outage?
Posted by:
joez
()
Date: November 04, 2009 11:46PM
Most of the 70's and 60's out all evening. Move to FIOS?
Re: Cox Cable Outage?
Posted by:
Still Mystified
()
Date: November 04, 2009 11:50PM
Gravis Wrote:
-------------------------------------------------------
> Gravis is a Douche Wrote:
> --------------------------------------------------
> -----
> > Only dicks like you "quote" a previous post and
> go
> > in and change the post that you are allegedly
> > quoting from. Besides, call me dense, but your
> > alteration of the post and your response to
> that
> > altered post make no sense whatsoever.
>
> the point was that i fixed their post to what it
> should have said. thus, the altered quote AND the
> statement that i fixed the quote.
I don't understand why you changed what I typed and posted:
"Yeah, why haven't we switched to FIOS yet?"
to your alleged "quote":
"Yeah, why haven't we learned what a torrent is yet?"
Read much?
-------------------------------------------------------
> Gravis is a Douche Wrote:
> --------------------------------------------------
> -----
> > Only dicks like you "quote" a previous post and
> go
> > in and change the post that you are allegedly
> > quoting from. Besides, call me dense, but your
> > alteration of the post and your response to
> that
> > altered post make no sense whatsoever.
>
> the point was that i fixed their post to what it
> should have said. thus, the altered quote AND the
> statement that i fixed the quote.
I don't understand why you changed what I typed and posted:
"Yeah, why haven't we switched to FIOS yet?"
to your alleged "quote":
"Yeah, why haven't we learned what a torrent is yet?"
Read much?
Re: Cox Cable Outage?
Posted by:
Press to Digitate
()
Date: November 04, 2009 11:53PM
At 11:55pm EST, service is still out in Huntington. There is more to this than a failed backup generator. They could have had a couple of rented megawatt class mobile backup power trailers there at the headend site within an hour.
I think that Metro Ethernet Customer may be onto something with his question about Metro, T-Mobile, Montgomery Co., and GPS.
Perhaps DARPA's first Artilect has gotten loose in NoVA....
I think that Metro Ethernet Customer may be onto something with his question about Metro, T-Mobile, Montgomery Co., and GPS.
Perhaps DARPA's first Artilect has gotten loose in NoVA....
Re: Cox Cable Outage?
Posted by:
bloody blisters
()
Date: November 04, 2009 11:53PM
you guys are just picking nit now. who cares, cable is back on so be happy. if you are unsatisfied with your provider then you should switch.
Re: Cox Cable Outage?
Posted by:
Gravis
()
Date: November 05, 2009 12:00AM
Still Mystified Wrote:
-------------------------------------------------------
> I don't understand why you changed what I typed
> and posted:
>
> "Yeah, why haven't we switched to FIOS yet?"
>
> to your alleged "quote":
>
> "Yeah, why haven't we learned what a torrent is
> yet?"
>
> Read much?
that's because you have learned what a torrent is yet!
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
-------------------------------------------------------
> I don't understand why you changed what I typed
> and posted:
>
> "Yeah, why haven't we switched to FIOS yet?"
>
> to your alleged "quote":
>
> "Yeah, why haven't we learned what a torrent is
> yet?"
>
> Read much?
that's because you have learned what a torrent is yet!
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
Re: Cox Cable Outage?
Posted by:
dude
()
Date: November 05, 2009 12:03AM
ikea_ffx Wrote:
-------------------------------------------------------
> nu is just what shows up first when it reboots.
> Just let it do its thing. It takes a while to
> reboot. If your cable box turns off during reboot,
> just turn it on.
only problem is that it was stuck on nu and when i unplugged the box and plugged it back in the nu was still there. dunno...hopefully they answer their customer service line tomorrow.
-------------------------------------------------------
> nu is just what shows up first when it reboots.
> Just let it do its thing. It takes a while to
> reboot. If your cable box turns off during reboot,
> just turn it on.
only problem is that it was stuck on nu and when i unplugged the box and plugged it back in the nu was still there. dunno...hopefully they answer their customer service line tomorrow.
Re: Cox Cable Outage?
Posted by:
Press to Digitate
()
Date: November 05, 2009 12:04AM
At 12:00AM EST, service is now restored in Huntington.
Re: Cox Cable Outage?
Posted by:
Gravisadick
()
Date: November 05, 2009 12:15AM
Gravis Wrote:
-------------------------------------------------------
> Still Mystified Wrote:
> --------------------------------------------------
> -----
> > I don't understand why you changed what I typed
> > and posted:
> >
> > "Yeah, why haven't we switched to FIOS yet?"
> >
> > to your alleged "quote":
> >
> > "Yeah, why haven't we learned what a torrent is
> > yet?"
> >
> > Read much?
>
>
> that's because you have learned what a torrent is
> yet!
I admitted that I might be dense, but you can not justify changing something that you are allegedly quoting to something other than what was originally stated under the guise of "fixing" it.
You appear to be more technologically savvy than me, but, just like hundreds of people I went to college with, you don't seem to have any command of how to communicate properly (accurately, in this case) in writing.
If you care to elaborate on why my original statement is somehow inaccurate or flawed, have at it, just don't "quote" what I said while changing the exact wording I used. Dick.
-------------------------------------------------------
> Still Mystified Wrote:
> --------------------------------------------------
> -----
> > I don't understand why you changed what I typed
> > and posted:
> >
> > "Yeah, why haven't we switched to FIOS yet?"
> >
> > to your alleged "quote":
> >
> > "Yeah, why haven't we learned what a torrent is
> > yet?"
> >
> > Read much?
>
>
> that's because you have learned what a torrent is
> yet!
I admitted that I might be dense, but you can not justify changing something that you are allegedly quoting to something other than what was originally stated under the guise of "fixing" it.
You appear to be more technologically savvy than me, but, just like hundreds of people I went to college with, you don't seem to have any command of how to communicate properly (accurately, in this case) in writing.
If you care to elaborate on why my original statement is somehow inaccurate or flawed, have at it, just don't "quote" what I said while changing the exact wording I used. Dick.
Re: Cox Cable Outage?
Posted by:
Johnny
()
Date: November 05, 2009 12:30AM
I bet Verizon sabotaged Cox so they could sweep up all you fairweather fios fruits
Re: Cox Cable Outage?
Posted by:
Gravis
()
Date: November 05, 2009 04:17AM
Gravisadick Wrote:
-------------------------------------------------------
> I admitted that I might be dense, but you can not
> justify changing something that you are allegedly
> quoting to something other than what was
> originally stated under the guise of "fixing" it.
>
> You appear to be more technologically savvy than
> me, but, just like hundreds of people I went to
> college with, you don't seem to have any command
> of how to communicate properly (accurately, in
> this case) in writing.
>
> If you care to elaborate on why my original
> statement is somehow inaccurate or flawed, have at
> it, just don't "quote" what I said while changing
> the exact wording I used. Dick.
easy there, tiger. it was just a bit of satire, nothing to get worked up about.
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
-------------------------------------------------------
> I admitted that I might be dense, but you can not
> justify changing something that you are allegedly
> quoting to something other than what was
> originally stated under the guise of "fixing" it.
>
> You appear to be more technologically savvy than
> me, but, just like hundreds of people I went to
> college with, you don't seem to have any command
> of how to communicate properly (accurately, in
> this case) in writing.
>
> If you care to elaborate on why my original
> statement is somehow inaccurate or flawed, have at
> it, just don't "quote" what I said while changing
> the exact wording I used. Dick.
easy there, tiger. it was just a bit of satire, nothing to get worked up about.
"the wisdom of the wise will perish, the intelligence of the intelligent will vanish."
Re: Cox Cable Outage?
Posted by:
Jim in Annandale
()
Date: November 05, 2009 09:37AM
The latest apology:
"We let you down. You expected to turn on your television and sit down to watch the game or your favorite Wednesday night show. That probably didn’t happen and I apologize for that. Some of our most vital equipment took a significant power hit, and when rebooted, much like a home computer, it did not come back on line properly. In spite of tremendous effort on the part of our best people, that reboot process took several hours and frankly, probably ruined your night. As your neighbor, I experienced the same in my home.
We are committed to you, our valued customer, and nothing is more important than rebuilding your trust in us by taking action to make things right. First, we’re going to credit your account with a free month of digital gateway service ($6.99). The credit will be automatically applied to your account, no need for you to do anything. We also hope you will take advantage of a free video on demand movie by clicking on www.coxnovaoffer.com for details.
While such an outage has not occurred in the history of Cox Nova, we take this very seriously and are already working to ensure higher reliability of our video network as we completely review processes and emergency procedures so that you can enjoy your evenings uninterrupted.
We appreciate having you as a customer, and I want you to know that my team and I worked through the night to be sure that this message was awaiting you when you started your day. It's important to us to do the right thing. My thanks for allowing us to serve you,
Janet Barnard
SVP and General Manager
Cox Communications "
"We let you down. You expected to turn on your television and sit down to watch the game or your favorite Wednesday night show. That probably didn’t happen and I apologize for that. Some of our most vital equipment took a significant power hit, and when rebooted, much like a home computer, it did not come back on line properly. In spite of tremendous effort on the part of our best people, that reboot process took several hours and frankly, probably ruined your night. As your neighbor, I experienced the same in my home.
We are committed to you, our valued customer, and nothing is more important than rebuilding your trust in us by taking action to make things right. First, we’re going to credit your account with a free month of digital gateway service ($6.99). The credit will be automatically applied to your account, no need for you to do anything. We also hope you will take advantage of a free video on demand movie by clicking on www.coxnovaoffer.com for details.
While such an outage has not occurred in the history of Cox Nova, we take this very seriously and are already working to ensure higher reliability of our video network as we completely review processes and emergency procedures so that you can enjoy your evenings uninterrupted.
We appreciate having you as a customer, and I want you to know that my team and I worked through the night to be sure that this message was awaiting you when you started your day. It's important to us to do the right thing. My thanks for allowing us to serve you,
Janet Barnard
SVP and General Manager
Cox Communications "
Re: Cox Cable Outage?
Posted by:
OBEE
()
Date: November 05, 2009 09:57AM
This is why I switched to Direct TV years ago. No regrets.
Re: Cox Cable Outage?
Posted by:
jhey
()
Date: November 05, 2009 01:03PM
I have a Cox DVR at home. So I notice the cable is out last night, so I figure it's a good chance to get caught up on the programs I've saved but haven't watched yet.
... Except that THE DVR DIDN'T WORK WHILE THE DIGITAL CABLE WAS DOWN. FOR WHAT POSSIBLE REASON WOULD A DVR NEED A WORKING DIGITAL CABLE CONNECTION TO PLAYBACK SHOWS IT PREVIOUSLY RECORDED? Cocks really grinds my gears.
... Except that THE DVR DIDN'T WORK WHILE THE DIGITAL CABLE WAS DOWN. FOR WHAT POSSIBLE REASON WOULD A DVR NEED A WORKING DIGITAL CABLE CONNECTION TO PLAYBACK SHOWS IT PREVIOUSLY RECORDED? Cocks really grinds my gears.
Re: Cox Cable Outage?
Posted by:
Carol Wagner
()
Date: November 05, 2009 02:03PM
At 1:50pm my cable went out again. Anyoone else experiencing this problem?
Re: Cox Cable Outage?
Posted by:
Cox Really Does Suck
()
Date: November 05, 2009 02:04PM
Yep, Same here. I just started another thread. its Called "Cox Having issues again". Mine went out at the same time as yours.
Re: Cox Cable Outage AGAIN on Nov 5
Posted by:
Steve
()
Date: November 05, 2009 02:10PM
Cox cable dropped TV service again today at approximately 1:50 p.m. here in Fairlakes
Re: Cox Cable Outage?
Posted by:
drossa
()
Date: November 05, 2009 02:17PM
yes lost pictures at around 2pm in Falls Church are near West St; customer lines busy already; channels not available; does not seem to be same problem as yesterday; time shows on converter box
Re: Cox Cable Outage?
Posted by:
CocksCableSux
()
Date: November 05, 2009 02:25PM
Out here - again!!!!
Fair Oaks area.
Fair Oaks area.
Re: Cox Cable Outage?
Posted by:
JoGee
()
Date: November 05, 2009 02:34PM
Nov 5. Again, cable went out. I'm in the Herndon Area. Uggg!!
Re: Cox Cable Outage?
Posted by:
lil
()
Date: November 05, 2009 03:05PM
Just when I thought the problem was resolved.........they stick it back....right where it hurts.
Re: Cox Cable Outage?
Posted by:
lil
()
Date: November 05, 2009 03:07PM
Not again.........
Re: Cox Cable Outage?
Posted by:
MrMephisto
()
Date: November 05, 2009 03:10PM
OH GOD, NO, NOT OUR TELEVISION SERVICE.
--------------------------------------------------------------
13 4826 0948 82695 25847. Yes.
--------------------------------------------------------------
13 4826 0948 82695 25847. Yes.
Re: Cox Cable Outage?
Posted by:
Credit from Cox for Outage
()
Date: November 05, 2009 03:38PM
Go to:
http://www.cox.com/fairfax/offers/thankyou/
All customers will automatically get a $6.99 credit
http://www.cox.com/fairfax/offers/thankyou/
All customers will automatically get a $6.99 credit
Re: Cox Cable Outage?
Posted by:
COCK CABLE
()
Date: November 05, 2009 03:38PM
Just call Ricky Sabogal he lives in the neighborhood and works for COCK
Re: Cox Cable Outage?
Posted by:
big coxxx
()
Date: November 05, 2009 04:13PM
Is the cable out again!? My TV is not working! I had an urge to watch bad TV so I figured I would flip on channel 10 and watch monster madhouse to get my fill of bad TV.
Re: Cox Cable Outage?
Posted by:
JPC
()
Date: November 05, 2009 04:29PM
big coxxx Wrote:
-------------------------------------------------------
> Is the cable out again!? My TV is not working! I
> had an urge to watch bad TV so I figured I would
> flip on channel 10 and watch monster madhouse to
> get my fill of bad TV.
It was out in the Oak Hill area for awhile this afternoon.
-------------------------------------------------------
> Is the cable out again!? My TV is not working! I
> had an urge to watch bad TV so I figured I would
> flip on channel 10 and watch monster madhouse to
> get my fill of bad TV.
It was out in the Oak Hill area for awhile this afternoon.
Re: Cox Cable Outage?
Posted by:
Jim in Annandale
()
Date: November 05, 2009 05:31PM
I sent this to the FCBOS:
"Dear Fairfax County BOS;
Last night during game six of the World Series, nearly all of Fairfax lost cable TV service from Cox. This outage lasted from the early evening to about 10 PM. This is only the latest in a long line of service incompetence, and behind-the-curve technology from this arrogant monopoly. It is time the Fairfax citizens had greater choice in their cable providers. All we have is the one.
CATV is out again today!
Fairfax is a leading-edge technology center, vital to the economy and security of the nation. To have our TV and communications services provided by such a third rate company is intolerable. It is time greater competition vie for Fairfax's million-strong consumer base, and we subscribers had a choice. This cannot go on! Cox has a monopoly on cable TV. Why? There are literally dozens of other companies that would love to compete for Fairfax's business. I cannot and will not believe that Cox is the only way to go, or that individuals cannot be allowed to make a choice.
I look forward to hearing what measures you are going to take to unchain Fairfax from the grip of the Cox monopoly.
Sincerely,
Jim in Annandale"
Please write something similar:
https://www.fairfaxcounty.gov/gov/bos/cforms/bc_feedback.asp
"Dear Fairfax County BOS;
Last night during game six of the World Series, nearly all of Fairfax lost cable TV service from Cox. This outage lasted from the early evening to about 10 PM. This is only the latest in a long line of service incompetence, and behind-the-curve technology from this arrogant monopoly. It is time the Fairfax citizens had greater choice in their cable providers. All we have is the one.
CATV is out again today!
Fairfax is a leading-edge technology center, vital to the economy and security of the nation. To have our TV and communications services provided by such a third rate company is intolerable. It is time greater competition vie for Fairfax's million-strong consumer base, and we subscribers had a choice. This cannot go on! Cox has a monopoly on cable TV. Why? There are literally dozens of other companies that would love to compete for Fairfax's business. I cannot and will not believe that Cox is the only way to go, or that individuals cannot be allowed to make a choice.
I look forward to hearing what measures you are going to take to unchain Fairfax from the grip of the Cox monopoly.
Sincerely,
Jim in Annandale"
Please write something similar:
https://www.fairfaxcounty.gov/gov/bos/cforms/bc_feedback.asp
Re: Cox Cable Outage?
Posted by:
FIOSsucksMORE
()
Date: November 05, 2009 07:17PM
man the people working for Fios and posing as "reformed" customers sure are gorillas! everyone I've ever spoken to who switched to Fios has regretted it for LOTS of reasons... Cox might have made a mistake here but judging by their response, it sure seems like they're doing everything they can to personally take care of their customers! www.facebook.com/CoxNova
Re: Cox Cable Outage?
Posted by:
CoxNOVA
()
Date: November 05, 2009 08:14PM
Hi, all. Sorry it's taken me so long to post here. Fairfax Underground is a new thing for me.
Here's what's going on. There's obviously some big things that went wrong in the past 24 hours. When our service went down, we discovered some gaps in our ability to communicate. We discovered we could not locally post to our own website, and couldn't get to the people who could.
Our phone lines also got overwhelmed, and we couldn't answer everyone's questions.
Cox NOVA has never encountered an issue of this scope before, and it illustrated some flaws in our systems. Our team has literally been working around the clock since yesterday to make this right and answer everyone's questions. We're proactively establishing new channels to communicate.
We appreciate everyone's feedback and completely understand your frustration. We're doing everything in our power to make sure that none of our customers experience this again.
We know most of you ended up missing the last game of the World Series last night. We're trying to get that back on the air for you if you have interest, and will let you know as soon as we have details.
If you haven't heard yet, we're automatically crediting all of our digital subscribers accounts $6.99 (the cost of the digital gateway) for this month. And, to say thanks for your patience (and I know it's been required in the past day), we're offering a free movie On Demand. Go to www.CoxNovaOffer.com for instructions on redeeming.
I know it's been a tough day for everyone-thank you for taking the time to listen to us.
Here's what's going on. There's obviously some big things that went wrong in the past 24 hours. When our service went down, we discovered some gaps in our ability to communicate. We discovered we could not locally post to our own website, and couldn't get to the people who could.
Our phone lines also got overwhelmed, and we couldn't answer everyone's questions.
Cox NOVA has never encountered an issue of this scope before, and it illustrated some flaws in our systems. Our team has literally been working around the clock since yesterday to make this right and answer everyone's questions. We're proactively establishing new channels to communicate.
We appreciate everyone's feedback and completely understand your frustration. We're doing everything in our power to make sure that none of our customers experience this again.
We know most of you ended up missing the last game of the World Series last night. We're trying to get that back on the air for you if you have interest, and will let you know as soon as we have details.
If you haven't heard yet, we're automatically crediting all of our digital subscribers accounts $6.99 (the cost of the digital gateway) for this month. And, to say thanks for your patience (and I know it's been required in the past day), we're offering a free movie On Demand. Go to www.CoxNovaOffer.com for instructions on redeeming.
I know it's been a tough day for everyone-thank you for taking the time to listen to us.
Re: Cox Cable Outage?
Posted by:
COX COMM FAN
()
Date: November 05, 2009 08:18PM
Jim in Annandale,
You do have a choice, you have FIOS, you have direct TV, and you have Dish Network... Despite what you may believe, none of the above entertainment providers are 100% fail safe and neither are any of the other cable companies that "would love to compete for Fairfax's Business". In fact, many of the other cable providers can't hold candle to Cox. Last nights issues could have happened to any one of them...
To everyone else
I have lived all over the United States and subscribed to all kinds of cable providers and dish services and never have I seen the GM of any company make a public apology and up front just reimburse customers because of an outage. 99.9999% of other companies make customers call and request a credit and here they took ownership of the issue. There were work around procedures posted all over the place as to how you could still watch TV. I lost digital service but I still watched everything I wanted to last night by bypassing my cable box. You obviously have ulterior motives to get rid of Cox. As for me, I am a fan and I appreciate that they accepted responsibility instead of pointing fingers. Stuff happens... get over it.
You do have a choice, you have FIOS, you have direct TV, and you have Dish Network... Despite what you may believe, none of the above entertainment providers are 100% fail safe and neither are any of the other cable companies that "would love to compete for Fairfax's Business". In fact, many of the other cable providers can't hold candle to Cox. Last nights issues could have happened to any one of them...
To everyone else
I have lived all over the United States and subscribed to all kinds of cable providers and dish services and never have I seen the GM of any company make a public apology and up front just reimburse customers because of an outage. 99.9999% of other companies make customers call and request a credit and here they took ownership of the issue. There were work around procedures posted all over the place as to how you could still watch TV. I lost digital service but I still watched everything I wanted to last night by bypassing my cable box. You obviously have ulterior motives to get rid of Cox. As for me, I am a fan and I appreciate that they accepted responsibility instead of pointing fingers. Stuff happens... get over it.
Re: Cox Cable Outage?
Posted by:
BG
()
Date: November 05, 2009 09:18PM
I still have outages of some of my channels. I have TIVO that uses digital cards rather than the cable box. This creates a whole different set of problems for Cox. Has something to do with Tivo adapter and switched digital channels, none of which I really understand. So I tried for about 3 hours today to get through to Cox to explain problem and see if I could get a technician out. Never got through. Have given up for the day even though a major golf tournament I wanted to see is on the golf channel (one of the channels that isn't working) tonight at 11. Will miss it for the second straight night and probably the weekend as I fear getting a technician out here in the next day or so will be close to impossible.
Re: Cox Cable Outage?
Posted by:
CoxNOVA
()
Date: November 05, 2009 09:24PM
Sorry about that BG. Yesterday and today have been extreme circumstances for us. Try again tomorrow, or DM me at twitter.com/coxnova with the name of the subscriber on your Cox account and your street address. I'll send you in as an escalation and make sure this is dealt with quickly. Thanks for your patience!
Re: Cox Cable Outage?
Posted by:
jhey
()
Date: November 05, 2009 10:49PM
Is that really a Cox rep? Oh boy, this will be fun.
Re: Cox Cable Outage?
Posted by:
boredom
()
Date: November 05, 2009 10:50PM
Jim in Annandale Wrote:
-------------------------------------------------------
> The latest apology:
> and when rebooted, much like a home computer,
> it did not come back on line properly. In spite of
> tremendous effort on the part of our best people,
> that reboot process took several hours and
> frankly, probably ruined your night. As your
> neighbor, I experienced the same in my home.
?? What home computer doesn't reboot properly? Here's what the translated version means.
Our shit got fucked up and it took a while to get back online. End of story.
Their home computer analogy makes me want to go to Verizon. It's bullshit.
-------------------------------------------------------
> The latest apology:
> and when rebooted, much like a home computer,
> it did not come back on line properly. In spite of
> tremendous effort on the part of our best people,
> that reboot process took several hours and
> frankly, probably ruined your night. As your
> neighbor, I experienced the same in my home.
?? What home computer doesn't reboot properly? Here's what the translated version means.
Our shit got fucked up and it took a while to get back online. End of story.
Their home computer analogy makes me want to go to Verizon. It's bullshit.
Re: Cox Cable Outage?
Posted by:
CoxNOVA
()
Date: November 06, 2009 07:54PM
Hi everybody-- I wante to give a quick update on our previous outage. We're working to finish the maintenance we did on Wednesday to bring our digital service back up. Between 12 am and 5 am tomorrow morning, we'll be doing some follow up maintenance. This will ensure higher reliability of the video network.
During this time, there's a possiblity that some channels may not be available for a short period of time. Also, DVR recordings may be interrupted during that time. And, if you are watching an On Demand movie, it may stop. If you purchased a movie/show On Demand, once it returns, you'll have the entire remaining window of your rental to view it.
Thanks again for your patience, and all of your feedback on this forum. We appreciate hearing from you. If you have any questions, don't hesitate to post them here. I'll be monitoring frequently throughout the night.
Hope everyone has a restful weekend!
During this time, there's a possiblity that some channels may not be available for a short period of time. Also, DVR recordings may be interrupted during that time. And, if you are watching an On Demand movie, it may stop. If you purchased a movie/show On Demand, once it returns, you'll have the entire remaining window of your rental to view it.
Thanks again for your patience, and all of your feedback on this forum. We appreciate hearing from you. If you have any questions, don't hesitate to post them here. I'll be monitoring frequently throughout the night.
Hope everyone has a restful weekend!
Re: Cox Cable Outage?
Posted by:
trogdor!
()
Date: November 06, 2009 10:28PM
Glad I'm not a baseball fan
Re: Cox Cable Outage?
Posted by:
Blam
()
Date: November 06, 2009 10:53PM
so tv went out for a few hours.. get a life people.. plus now I get to watch the new x-men movie for free so whatever
Re: Cox Cable Outage?
Posted by:
CoxNOVA
()
Date: November 07, 2009 02:30AM
Just a quick note to let everybody know that the planned maintenance went off without a hitch, and everything is in tip-top shape. Thanks for your patience. Please feel free to visit us on Facebook or Twitter for information. You all have been great. Thanks!
Re: Cox Cable Outage?
Posted by:
1through9
()
Date: November 08, 2009 06:41PM
Am I crazy, or did my cable just go out again (Falls Church, Sundate at 6:30 p.m.)
Re: Cox Cable Outage?
Posted by:
CoxNOVA
()
Date: November 08, 2009 08:34PM
1through9--if your service is out, please e-mail me at jeff.lofgren@cox.com. I'll get the right people working on it right away.
FREE On-Demand Movie
Posted by:
John Doe
()
Date: November 14, 2009 10:30PM
https://www.cox.com/fairfax/offers/thankyou/default.asp
Click the above link for a FREE On-Demand Movie at Cox. This offer was made due to the outage earlier this month. Everyone take advantage of this because Cox is not publicizing it much - I saw the ad on tv, but didn't find anything on the website or my bill.
Click the above link for a FREE On-Demand Movie at Cox. This offer was made due to the outage earlier this month. Everyone take advantage of this because Cox is not publicizing it much - I saw the ad on tv, but didn't find anything on the website or my bill.
Re: Cox Cable Outage?
Posted by:
Brian in Fair Lakes
()
Date: November 15, 2009 12:26PM
Question about the free on-demand movie offer. Does it only apply for movies ordered through channel 1? Or can I order one from the HD on-demand channel (channel 700) and also have the credit applied? The fine print on the offer website only mentions channel 1, but I think the movies on HD-OD are the same price, right?
Re: Cox Cable Outage?
Posted by:
ffxguy
()
Date: November 15, 2009 12:41PM
Here's some light reading for you. It will help you understand why Comcast does not offer service here.
http://en.wikipedia.org/wiki/Monopoly
Cox has regional exclusivity to all coax cables.
eesh Wrote:
-------------------------------------------------------
> This link will solve all your Cox Problems.
>
>
> http://www.comcast.com/default.html
>
> It's Comcastic!
http://en.wikipedia.org/wiki/Monopoly
Cox has regional exclusivity to all coax cables.
eesh Wrote:
-------------------------------------------------------
> This link will solve all your Cox Problems.
>
>
> http://www.comcast.com/default.html
>
> It's Comcastic!
Re: Cox Cable Outage?
Posted by:
Teddy
()
Date: November 20, 2009 08:30PM
Just got phone msg. that I got 1 free month of Cox digital tier due to the blackout of cable service night of Yankees game.
C you next tuedays
C you next tuedays
Re: Cox Cable Outage?
Posted by:
KeepOnTruckin
()
Date: November 20, 2009 10:10PM
ffxguy Wrote:
-------------------------------------------------------
> Here's some light reading for you. It will help
> you understand why Comcast does not offer service
> here.
>
> http://en.wikipedia.org/wiki/Monopoly
>
> Cox has regional exclusivity to all coax cables.
>
> eesh Wrote:
> --------------------------------------------------
> -----
> > This link will solve all your Cox Problems.
> >
> >
> > http://www.comcast.com/default.html
> >
> > It's Comcastic!
But Comcast DOES offer service in Fairfax. The northwestern part near Herndon
-------------------------------------------------------
> Here's some light reading for you. It will help
> you understand why Comcast does not offer service
> here.
>
> http://en.wikipedia.org/wiki/Monopoly
>
> Cox has regional exclusivity to all coax cables.
>
> eesh Wrote:
> --------------------------------------------------
> -----
> > This link will solve all your Cox Problems.
> >
> >
> > http://www.comcast.com/default.html
> >
> > It's Comcastic!
But Comcast DOES offer service in Fairfax. The northwestern part near Herndon
Re: Cox Cable Outage?
Posted by:
Cygnus-X1
()
Date: November 20, 2009 11:00PM
My cox cable and internet were out all day today until about an hour ago. WTF is going on? A big chunk of southern FFX was out for most of the day. The trucks are out all over the place.
Re: Cox Cable Outage?
Posted by:
fiosftw
()
Date: November 27, 2009 04:24PM
fios has been so much better than cox since i got it 2 years ago. I've had cox,direcTV and dish and honestly the price for fios makes up for its service.
cox imo is just outdated compared to fios.
cox imo is just outdated compared to fios.
Re: Cox Cable Outage?
Posted by:
Bill
()
Date: December 29, 2009 03:01AM
testing
Re: Cox Cable Outage?
Posted by:
Bill
()
Date: December 29, 2009 03:29AM
Thanks Cox Comm. for the wake up call. After several years of suppling my cable at $55. mo. and $20K later, I called Cox out for a problem with dropped phone calls and internet disconnect issues. The tech they sent out damaged a bed post and night stand. Their offer to remedy the damage was $175. from Eric in the claims dept. which was insulting and unacceptable, considering the value of the furniture and extent of the damage.
But thanks for showing me the err in my poor judgement. The next 20K I spend will NOT BE ON CABLE, but maybe a new motorcycle, car, real estate, stocks, investments, boat, travel, cruises, Vegas, education, anything more or less tangible than a cable signal that shows countless re-runs.
No more Cox-sucker's in this house. Your OUT Cox!
But thanks for showing me the err in my poor judgement. The next 20K I spend will NOT BE ON CABLE, but maybe a new motorcycle, car, real estate, stocks, investments, boat, travel, cruises, Vegas, education, anything more or less tangible than a cable signal that shows countless re-runs.
No more Cox-sucker's in this house. Your OUT Cox!
Re: Cox Cable Outage?
Posted by:
Potty Mouth
()
Date: December 29, 2009 04:07AM
Try your flat panels digital tuner, it works excellently!
I have found big companies like the power companies will damage your property doing work on thier utilities and try to settle the issue with a settlement check but they never get around to mailing. Even when they claim they are sending out a new check it will never arrive.
What makes the situtation worse is that they act like they are not the ones who damaged your property. Because they play the pass the buck off game, saying that the damage was done by contractors of thiers. NOT THEM.
Good for you screw those Cox suckers!
Now go out and spend that whole 20K on a used Lambo kit car.
Or a real one, in not so great shape.
I have found big companies like the power companies will damage your property doing work on thier utilities and try to settle the issue with a settlement check but they never get around to mailing. Even when they claim they are sending out a new check it will never arrive.
What makes the situtation worse is that they act like they are not the ones who damaged your property. Because they play the pass the buck off game, saying that the damage was done by contractors of thiers. NOT THEM.
Good for you screw those Cox suckers!
Now go out and spend that whole 20K on a used Lambo kit car.
Or a real one, in not so great shape.
Re: Cox Cable Outage?
Posted by:
Price
()
Date: December 31, 2009 07:34PM
No, seriously, is this worth $30+taxes/month?
Re: Cox Cable Outage?
Posted by:
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()
Date: January 01, 2010 03:56AM
you have a screenshot of an internet speed test from july saved to your computer?
Re: Cox Cable Outage?
Posted by:
oops
()
Date: January 01, 2010 03:57AM
sorry, bit tipsy and messed up the format haha
Re: Cox Cable Outage?
Posted by:
theeysknow
()
Date: January 18, 2010 11:33AM
Well guess what...it is Monday January 18th 2010 and my cable has been out since 11pm Friday...no other providers in my area COX SUCKS
Re: Cox Cable Outage?
Posted by:
Kathryn Falk
()
Date: January 18, 2010 04:36PM
Hello- I am sorry to hear about your issue- send me an email with the details and your address and phone number and i can get help for you.
thank you
Kathryn Falk
kathryn.falk@cox.com
thank you
Kathryn Falk
kathryn.falk@cox.com
getting reimbursed
Posted by:
Julie
()
Date: March 21, 2011 02:44PM
I just paid my cable bill and am wanting to cancel it can i get reimbursed my money for the bill i just paid
Re: Cox Cable Outage?
Posted by:
FIOS user
()
Date: March 21, 2011 09:24PM
All I know is that I've been using FIOS for over 2 years and I would never go back to cox. Faster Internet...better picture...no issues. Not sure why anyone uses cox...especially with those incredibly annoying commercials.