Re: People at work have begun adding their pronouns to their official email signature
Posted by:
My side of the door
()
Date: July 09, 2022 10:08AM
Our rule has always been the customer can use whatever title or pronoun the customer wants, so long as they are not trying to be deliberately cruel or disrespectful. The customer is paying us. It is our job to make the customer comfortable in their dealings with us. Worrying about offending our employees by accidentally referring to the employee by an incorrect title or pronoun adds to customer stress. If the customer is not comfortable they can take their business elsewhere. The customer is referred to by the customer's preferred title and pronoun for the same reason. We ask for the information on the customer intake form. Internally employees are referred to by their chosen nickname.
This rule was adopted long before LGBTQ made an issue about pronouns, and had nothing to do with it. We had employees getting all worked up about how customers were referring to them when it was clear the customer was not acting out of ill will. The key element here was lack of ill will by the customer. Using an incorrect title or pronoun can also be a way of being insulting or otherwise dismissive of our employees or their beliefs. Hasn't happened yet, but if a binary fanatic chose to refer to a non=binary employee by something other than the employee's preferred pronoun to show his contempt for LGBTQ, then I will be inviting that customer to take his business elsewhere.