Fairfax County General :
Fairfax Underground
Welcome to Fairfax Underground, a project site designed to improve communication among residents of Fairfax County, VA. Feel free to post anything Northern Virginia residents would find interesting.
Welcome to Fairfax Underground, a project site designed to improve communication among residents of Fairfax County, VA. Feel free to post anything Northern Virginia residents would find interesting.
Dead Verizon landline phone
Posted by:
Raptured
()
Date: June 05, 2011 02:11PM
Since at least this morning our 20-year-old landline has been dead - dead air when the phone is picked up. Checked all phones and the phone connection outside the house and the same problem. Called Verizon and they said they could come out by Tuesday (originally Thursday!) to check it out.
Anyone else in Sully Station seeing that problem with a landline from Verizon?
[well...was writing this and decided to try again - now it works - so they have fixed the problem - I'm supposed to get a text message telling me they fixed the problem - think I will?]
Anyone else in Sully Station seeing that problem with a landline from Verizon?
[well...was writing this and decided to try again - now it works - so they have fixed the problem - I'm supposed to get a text message telling me they fixed the problem - think I will?]
Re: Dead Verizon landline phone
Posted by:
Verizon Guy
()
Date: June 05, 2011 04:42PM
Raptured Wrote:
-------------------------------------------------------
> Since at least this morning our 20-year-old
> landline has been dead - dead air when the phone
> is picked up. Checked all phones and the phone
> connection outside the house and the same problem.
> Called Verizon and they said they could come out
> by Tuesday (originally Thursday!) to check it
> out.
>
> Anyone else in Sully Station seeing that problem
> with a landline from Verizon?
>
>
They were doing early morning repairs out in that area.
-------------------------------------------------------
> Since at least this morning our 20-year-old
> landline has been dead - dead air when the phone
> is picked up. Checked all phones and the phone
> connection outside the house and the same problem.
> Called Verizon and they said they could come out
> by Tuesday (originally Thursday!) to check it
> out.
>
> Anyone else in Sully Station seeing that problem
> with a landline from Verizon?
>
>
They were doing early morning repairs out in that area.
Re: Dead Verizon landline phone
Posted by:
Raptured
()
Date: June 05, 2011 04:47PM
Verizon Guy Wrote:
-------------------------------------------------------
> They were doing early morning repairs out in that
> area.
Unfortunately, the (quite nice) phone agent and her supervisor were unable to tell me that - apparently they were not privy to that info in a timely manner - however, after N hours of outage (don't know when it started, know when WE noticed it, have a rough idea when it ended) I got both a call and a text message saying "fixed".
BTW - if you are a REAL Verizon Guy then your response, timely or not, IS appreciated.
-------------------------------------------------------
> They were doing early morning repairs out in that
> area.
Unfortunately, the (quite nice) phone agent and her supervisor were unable to tell me that - apparently they were not privy to that info in a timely manner - however, after N hours of outage (don't know when it started, know when WE noticed it, have a rough idea when it ended) I got both a call and a text message saying "fixed".
BTW - if you are a REAL Verizon Guy then your response, timely or not, IS appreciated.
Re: Dead Verizon landline phone
Posted by:
Shadow
()
Date: June 05, 2011 04:48PM
Also possible you have a short somewhere on one of your lines.
Re: Dead Verizon landline phone
Posted by:
Verizon Guy
()
Date: June 05, 2011 04:55PM
Raptured Wrote:
-------------------------------------------------------
> Verizon Guy Wrote:
> --------------------------------------------------
> -----
> > They were doing early morning repairs out in
> that
> > area.
>
> Unfortunately, the (quite nice) phone agent and
> her supervisor were unable to tell me that -
> apparently they were not privy to that info in a
> timely manner - however, after N hours of outage
> (don't know when it started, know when WE noticed
> it, have a rough idea when it ended) I got both a
> call and a text message saying "fixed".
>
> BTW - if you are a REAL Verizon Guy then your
> response, timely or not, IS appreciated.
In the past you could talk to the technician that worked on the ticket. For this problem, it was not a problem with your line but a telephone box where your line and hundreds of others intersect near the Verizon Pop near Sully Station. A whole unit had to be replaced and the repairs took longer than expected. You're line may have only been out since 6am this morning when the repair crew started the work. (It involved bringing down other customers as well until the biscuit inside the box was replaced).
-------------------------------------------------------
> Verizon Guy Wrote:
> --------------------------------------------------
> -----
> > They were doing early morning repairs out in
> that
> > area.
>
> Unfortunately, the (quite nice) phone agent and
> her supervisor were unable to tell me that -
> apparently they were not privy to that info in a
> timely manner - however, after N hours of outage
> (don't know when it started, know when WE noticed
> it, have a rough idea when it ended) I got both a
> call and a text message saying "fixed".
>
> BTW - if you are a REAL Verizon Guy then your
> response, timely or not, IS appreciated.
In the past you could talk to the technician that worked on the ticket. For this problem, it was not a problem with your line but a telephone box where your line and hundreds of others intersect near the Verizon Pop near Sully Station. A whole unit had to be replaced and the repairs took longer than expected. You're line may have only been out since 6am this morning when the repair crew started the work. (It involved bringing down other customers as well until the biscuit inside the box was replaced).
Re: Dead Verizon landline phone
Posted by:
Raptured
()
Date: June 05, 2011 05:02PM
Verizon Guy Wrote:
-------------------------------------------------------
> In the past you could talk to the technician that
> worked on the ticket...
Post-facto, almost looks like I am - thanks!
However, the folks I talked to at the Support line had no record of an outage at the time I called - I asked how an areawide outage is detected and the answer was essentially "If enough people complain or if the people who caused the outage (like digging and cutting a wire) report it to us". The Support people were unclear about proactive fault finding by Verizon (like actively testing lines/whatever).
-------------------------------------------------------
> In the past you could talk to the technician that
> worked on the ticket...
Post-facto, almost looks like I am - thanks!
However, the folks I talked to at the Support line had no record of an outage at the time I called - I asked how an areawide outage is detected and the answer was essentially "If enough people complain or if the people who caused the outage (like digging and cutting a wire) report it to us". The Support people were unclear about proactive fault finding by Verizon (like actively testing lines/whatever).
Re: Dead Verizon landline phone
Posted by:
Verizon Guy
()
Date: June 05, 2011 05:15PM
Raptured Wrote:
-------------------------------------------------------
> Verizon Guy Wrote:
> --------------------------------------------------
> -----
> > In the past you could talk to the technician
> that
> > worked on the ticket...
>
> Post-facto, almost looks like I am - thanks!
>
> However, the folks I talked to at the Support line
> had no record of an outage at the time I called -
> I asked how an areawide outage is detected and the
> answer was essentially "If enough people complain
> or if the people who caused the outage (like
> digging and cutting a wire) report it to us". The
> Support people were unclear about proactive fault
> finding by Verizon (like actively testing
> lines/whatever).
It wasn't an outage, it was an outage caused by a repair. See the difference? (Wink, wink). Verizon never admits fault unless they have to. On the first day, the first thing they taught us was: 1). It's always the customer's equipment or their fault until proven otherwise. 2). Never admit fault, that's something a supervisor or higher will do. 3). Fix the problem and close the ticket as quickly as possible. (The original ticket / older maintenance tickets get closed first).
-------------------------------------------------------
> Verizon Guy Wrote:
> --------------------------------------------------
> -----
> > In the past you could talk to the technician
> that
> > worked on the ticket...
>
> Post-facto, almost looks like I am - thanks!
>
> However, the folks I talked to at the Support line
> had no record of an outage at the time I called -
> I asked how an areawide outage is detected and the
> answer was essentially "If enough people complain
> or if the people who caused the outage (like
> digging and cutting a wire) report it to us". The
> Support people were unclear about proactive fault
> finding by Verizon (like actively testing
> lines/whatever).
It wasn't an outage, it was an outage caused by a repair. See the difference? (Wink, wink). Verizon never admits fault unless they have to. On the first day, the first thing they taught us was: 1). It's always the customer's equipment or their fault until proven otherwise. 2). Never admit fault, that's something a supervisor or higher will do. 3). Fix the problem and close the ticket as quickly as possible. (The original ticket / older maintenance tickets get closed first).
Re: Dead Verizon landline phone
Posted by:
...in the 22039
()
Date: June 05, 2011 06:25PM
Verizon Guy Wrote:
-------------------------------------------------------
>
> It wasn't an outage, it was an outage caused by a
> repair. See the difference? (Wink, wink). Verizon
> never admits fault unless they have to. On the
> first day, the first thing they taught us was: 1).
> It's always the customer's equipment or their
> fault until proven otherwise. 2). Never admit
> fault, that's something a supervisor or higher
> will do. 3). Fix the problem and close the ticket
> as quickly as possible. (The original ticket /
> older maintenance tickets get closed first).
What year were you hired/was this taught?
Curious...
-------------------------------------------------------
>
> It wasn't an outage, it was an outage caused by a
> repair. See the difference? (Wink, wink). Verizon
> never admits fault unless they have to. On the
> first day, the first thing they taught us was: 1).
> It's always the customer's equipment or their
> fault until proven otherwise. 2). Never admit
> fault, that's something a supervisor or higher
> will do. 3). Fix the problem and close the ticket
> as quickly as possible. (The original ticket /
> older maintenance tickets get closed first).
What year were you hired/was this taught?
Curious...
Re: Dead Verizon landline phone
Posted by:
justsayin
()
Date: June 05, 2011 06:52PM
I thought this was a 2005 thread being bumped... people still use landline phones?
Re: Dead Verizon landline phone
Posted by:
Raptured
()
Date: June 05, 2011 07:07PM
justsayin Wrote:
-------------------------------------------------------
> I thought this was a 2005 thread being bumped...
> people still use landline phones?
Yeah...'fraid so. A long time ago (you know...20-ish years) I got a landline when I moved out here to Centreville. Because my Dear Ol' Ma in College Park called every once in a while I asked for a number she could call as a "local" call.
Little did I know that setting up my phone number to be a "local" call to Maryland-right-across-the-river would have certain really bad ramifications - one, of course, being that the number is NOT portable. So, okay, I no longer need my number to be local to Dear Ol' Ma (since Dear Ol' Ma is Dear Ol' Dead Ma now - hey, it happens). But I have that number everywhere in the whole world - about 479 different entities know me by that number, EACH one of which would have to be accessed, form-filed, God-knows-what to get it changed to a different number.
And...though our cell phones work okay outside our house, they're iffy inside - we get best reception in our "library" (book-filled front room) so tend to walk over there if we want to use them (like this morning when the landline had one its extremely-rare outages). And...no one in my house actually carries a cell phone with them around the house - we pretty much all place our phones on a foyer table - that makes cell use, say, upstairs a real pain in the butt.
So the landline, with its five phones throughout the house, is relatively very convenient.
-------------------------------------------------------
> I thought this was a 2005 thread being bumped...
> people still use landline phones?
Yeah...'fraid so. A long time ago (you know...20-ish years) I got a landline when I moved out here to Centreville. Because my Dear Ol' Ma in College Park called every once in a while I asked for a number she could call as a "local" call.
Little did I know that setting up my phone number to be a "local" call to Maryland-right-across-the-river would have certain really bad ramifications - one, of course, being that the number is NOT portable. So, okay, I no longer need my number to be local to Dear Ol' Ma (since Dear Ol' Ma is Dear Ol' Dead Ma now - hey, it happens). But I have that number everywhere in the whole world - about 479 different entities know me by that number, EACH one of which would have to be accessed, form-filed, God-knows-what to get it changed to a different number.
And...though our cell phones work okay outside our house, they're iffy inside - we get best reception in our "library" (book-filled front room) so tend to walk over there if we want to use them (like this morning when the landline had one its extremely-rare outages). And...no one in my house actually carries a cell phone with them around the house - we pretty much all place our phones on a foyer table - that makes cell use, say, upstairs a real pain in the butt.
So the landline, with its five phones throughout the house, is relatively very convenient.
Re: Dead Verizon landline phone
Posted by:
Verizon Guy
()
Date: June 05, 2011 07:25PM
...in the 22039 Wrote:
-------------------------------------------------------
> Verizon Guy Wrote:
> --------------------------------------------------
> -----
>
> >
> > It wasn't an outage, it was an outage caused by
> a
> > repair. See the difference? (Wink, wink).
> Verizon
> > never admits fault unless they have to. On the
> > first day, the first thing they taught us was:
> 1).
> > It's always the customer's equipment or their
> > fault until proven otherwise. 2). Never admit
> > fault, that's something a supervisor or higher
> > will do. 3). Fix the problem and close the
> ticket
> > as quickly as possible. (The original ticket /
> > older maintenance tickets get closed first).
>
>
> What year were you hired/was this taught?
>
> Curious...
It was in 2006. Supposedly goes back to prior to the Bell Atlantic - GTE Merger.
-------------------------------------------------------
> Verizon Guy Wrote:
> --------------------------------------------------
> -----
>
> >
> > It wasn't an outage, it was an outage caused by
> a
> > repair. See the difference? (Wink, wink).
> Verizon
> > never admits fault unless they have to. On the
> > first day, the first thing they taught us was:
> 1).
> > It's always the customer's equipment or their
> > fault until proven otherwise. 2). Never admit
> > fault, that's something a supervisor or higher
> > will do. 3). Fix the problem and close the
> ticket
> > as quickly as possible. (The original ticket /
> > older maintenance tickets get closed first).
>
>
> What year were you hired/was this taught?
>
> Curious...
It was in 2006. Supposedly goes back to prior to the Bell Atlantic - GTE Merger.
Re: Dead Verizon landline phone
Posted by:
Verizon Guy
()
Date: June 05, 2011 07:27PM
Raptured Wrote:
-------------------------------------------------------
> justsayin Wrote:
> --------------------------------------------------
> -----
> > I thought this was a 2005 thread being
> bumped...
> > people still use landline phones?
>
> Yeah...'fraid so. A long time ago (you
> know...20-ish years) I got a landline when I moved
> out here to Centreville. Because my Dear Ol' Ma in
> College Park called every once in a while I asked
> for a number she could call as a "local" call.
>
> Little did I know that setting up my phone number
> to be a "local" call to
> Maryland-right-across-the-river would have certain
> really bad ramifications - one, of course, being
> that the number is NOT portable. So, okay, I no
> longer need my number to be local to Dear Ol' Ma
> (since Dear Ol' Ma is Dear Ol' Dead Ma now - hey,
> it happens). But I have that number everywhere in
> the whole world - about 479 different entities
> know me by that number, EACH one of which would
> have to be accessed, form-filed, God-knows-what to
> get it changed to a different number.
It should still be portable, unless the exchange is different in some way.
-------------------------------------------------------
> justsayin Wrote:
> --------------------------------------------------
> -----
> > I thought this was a 2005 thread being
> bumped...
> > people still use landline phones?
>
> Yeah...'fraid so. A long time ago (you
> know...20-ish years) I got a landline when I moved
> out here to Centreville. Because my Dear Ol' Ma in
> College Park called every once in a while I asked
> for a number she could call as a "local" call.
>
> Little did I know that setting up my phone number
> to be a "local" call to
> Maryland-right-across-the-river would have certain
> really bad ramifications - one, of course, being
> that the number is NOT portable. So, okay, I no
> longer need my number to be local to Dear Ol' Ma
> (since Dear Ol' Ma is Dear Ol' Dead Ma now - hey,
> it happens). But I have that number everywhere in
> the whole world - about 479 different entities
> know me by that number, EACH one of which would
> have to be accessed, form-filed, God-knows-what to
> get it changed to a different number.
It should still be portable, unless the exchange is different in some way.
Re: Dead Verizon landline phone
Posted by:
Raptured
()
Date: June 05, 2011 08:05PM
Verizon Guy Wrote:
-------------------------------------------------------
> It should still be portable, unless the exchange
> is different in some way.
It's apparently a Vienna number or something like that - we pay 50 cents a month to make it a ... I forget ... let me look it up ... okay, we (now) have to pay $0.66 to have a:
Foreign Exchange (FX) Channel Contiguous NORVA Flat Rate
landline.
Anyway, awhile back when I was looking into alternatives (like a digital line with, for example, Cox) I was told this number was not portable - that was years ago, however - AFAIK it hasn't changed but could have!
-------------------------------------------------------
> It should still be portable, unless the exchange
> is different in some way.
It's apparently a Vienna number or something like that - we pay 50 cents a month to make it a ... I forget ... let me look it up ... okay, we (now) have to pay $0.66 to have a:
Foreign Exchange (FX) Channel Contiguous NORVA Flat Rate
landline.
Anyway, awhile back when I was looking into alternatives (like a digital line with, for example, Cox) I was told this number was not portable - that was years ago, however - AFAIK it hasn't changed but could have!
Re: Dead Verizon landline phone
Posted by:
...in the 22039
()
Date: June 05, 2011 09:48PM
> ...in the 22039 Wrote:
> --------------------------------------------------
> -----
> > Verizon Guy Wrote:
> >
> --------------------------------------------------
>
> >
> > What year were you hired/was this taught?
> >
> > Curious...
>
> It was in 2006. Supposedly goes back to prior to
> the Bell Atlantic - GTE Merger.
Oh, I see...
Having worked for Bell Atlantic and Verizon and spending five years training new hires as well as current employees, when new technology rolled out, I can assure you, technicians were not ever taught what was mentioned above.
Start at the NID, is the trouble inside or out? Then sectionalize from there...
> --------------------------------------------------
> -----
> > Verizon Guy Wrote:
> >
> --------------------------------------------------
>
> >
> > What year were you hired/was this taught?
> >
> > Curious...
>
> It was in 2006. Supposedly goes back to prior to
> the Bell Atlantic - GTE Merger.
Oh, I see...
Having worked for Bell Atlantic and Verizon and spending five years training new hires as well as current employees, when new technology rolled out, I can assure you, technicians were not ever taught what was mentioned above.
Start at the NID, is the trouble inside or out? Then sectionalize from there...
Re: Dead Verizon landline phone
Posted by:
Verizon Sucks
()
Date: June 05, 2011 10:28PM
Verizon Guy Wrote:
> Verizon never admits fault unless they have to. On the
> first day, the first thing they taught us was: 1).
> It's always the customer's equipment or their
> fault until proven otherwise. 2). Never admit
> fault, that's something a supervisor or higher
> will do. 3). Fix the problem and close the ticket
> as quickly as possible. (The original ticket /
> older maintenance tickets get closed first).
Yes, that is what I had to experience.
It took me over 2 weeks to get my DSL fixed, Verizon tried everything to blame it on my H/W, and even blaming the problem on my security S/W. It took them 2 weeks to get off their asses to fix the problem on thier end. They even tried half ass fixes, that provided 15 mins of connectivity. WTF
Nice effin service.... and forget about the overseas customer support...
Verizon SUCKS!!!!!!!!!!
> Verizon never admits fault unless they have to. On the
> first day, the first thing they taught us was: 1).
> It's always the customer's equipment or their
> fault until proven otherwise. 2). Never admit
> fault, that's something a supervisor or higher
> will do. 3). Fix the problem and close the ticket
> as quickly as possible. (The original ticket /
> older maintenance tickets get closed first).
Yes, that is what I had to experience.
It took me over 2 weeks to get my DSL fixed, Verizon tried everything to blame it on my H/W, and even blaming the problem on my security S/W. It took them 2 weeks to get off their asses to fix the problem on thier end. They even tried half ass fixes, that provided 15 mins of connectivity. WTF
Nice effin service.... and forget about the overseas customer support...
Verizon SUCKS!!!!!!!!!!
Re: Dead Verizon landline phone
Posted by:
My head hurts
()
Date: June 06, 2011 04:48PM
Verizon sucks and then some. My DSL was out from Friday night until today. Like others on here Verizon tried to blame it on me even though when you called their helpline they said there were problems they were trying to fix.
I was kicked from one rep to another most not speaking English or just outright hanging up on me. I finally got someone who did speak English and I am back online for now.
Seems suspicious that this happens whenever Verizon has a big push on for FIOs, not sure FIOs would have been down as well but still suspicious.
I was kicked from one rep to another most not speaking English or just outright hanging up on me. I finally got someone who did speak English and I am back online for now.
Seems suspicious that this happens whenever Verizon has a big push on for FIOs, not sure FIOs would have been down as well but still suspicious.