Re: American disposal Service: Little Rocky Run Trash Collectors
Date: June 26, 2008 03:21PM
Our neighborhood also uses ADS, and while I've never had a problem with the pickups themselves, their customer service operators are complete idiots.
I ordered a large trashcan (which costs $80, btw) and was surprised to learn that it would take 2 weeks to deliver. When the delivery date came and went, I called to find out what was going on, and was told that the operator failed to include my address on the order form--so the driver had no way of knowing where to deliver the can. (Of course, no one thought to call me about this...)
They scheduled the delivery for yet another week later.
That day ALSO came and went without the can arriving. Another call to ADS revealed that the operator once AGAIN failed to include my address on the order form. And once again, they promised a scheduled delivery for the following week. Finally, over a month after I paid for the overpriced can, it did in fact arrive.
Aside from the hopeless cretins doing the scheduling, it's absurd that they won't simply allow customers to pick up the purchased cans themselves. They insist on delivering them at their leisure.
As far as service goes, though, I have to say that the pickup guys have actually been great. My can and recycling bins are always left on the corner where I set them out. As the previous poster mentioned, it could in fact be neighborhood kids screwing around. We used to see that here as well. However, after everyone boldly painted their house numbers on their cans, the problems stopped.