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Verizon bad, alternatives?
Posted by: Verizon is bad ()
Date: November 24, 2021 07:11AM

There is a saying paraphrased - Broad is the gate or road that leads to destruction, and narrow is the gate or road that leads to life. Verizon is on the broad one. As a number of reviews indicate Google, BBB, Site Jaabber, Trust Pilot, and others, Verizon takes your money and more often wastes your time with poor customer service and technical support. A number of them there I found do not fully know the technology behind some of their products like LTE network extenders and Stir Shaken leading to very frustrating experiences with them troubleshooting life's difficult tech problems. Recently even a long time veteran in their phone tech support department less than credible in my mind claiming he never heard of https://en.wikipedia.org/wiki/STIR/SHAKEN which is supposed to help much with robocalls, on FIOS landline it does not here, even though the company press releases said it was rolled out June 30. In experience Nomorobo been around for years, but it blocks some legitimate automated calls from Rx and other.

For wireless cell phone and smartphone service with many but not all the extra bells and whistles, found a much smaller provider MVNO third party reseller https://www.charitymobile.com/ (ika narrow road) leaning right in what they believe and truly best in class in support and service which have been with them 2.5 years. Another one to consider is https://www.patriotmobile.com/ is also right leaning, but I do have not have first hand experience with them, other than the information on their website.

As far as I can find, both of these providers do not offer landline Voice Over IP FIOS like phone service where currently very dissatisfied with Verizon. Looking for VOIP IP landline phone service with great 4-5 star customer service and robocall blocking tech that does not block legitimate calls. Only Verizon and Dish available in the neighborhood (had bad experience with satellite service years ago), and Cox and Xfinity/Comcast are not. Though I almost entirely use mobile/wireless, an older relative in the house mostly uses the landline phone. Suggestions?

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Re: Verizon bad, alternatives?
Posted by: Ricky Reader ()
Date: November 24, 2021 09:20AM

Too long, didn’t read.

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Re: Verizon bad, alternatives?
Posted by: Hemmingway OP is not ()
Date: November 24, 2021 11:17AM

Ricky Reader Wrote:
-------------------------------------------------------
> Too long, didn’t read.


Seriously. Couldn't get past the first sentence.

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Re: Verizon bad, alternatives?
Posted by: MEHYU ()
Date: November 24, 2021 04:41PM

Have read many posts MUCH longer than this over time.

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Re: Verizon bad, alternatives?
Posted by: A question for OP ()
Date: November 24, 2021 04:59PM

Have fully read this. Are you looking for a VOIP phone provider to whom you can port your current landline phone number to?

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Re: Verizon bad, alternatives?
Posted by: Verizon is bad ()
Date: November 24, 2021 05:12PM

Yes

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Re: Verizon bad, alternatives?
Posted by: Verizon is bad ()
Date: November 25, 2021 11:31AM

Part 2 (read what relevant to you)

Verizon spends many billions on acquisitions; most recently Tracfone for $6 billion; British Telecom years ago $130 billion; and a number of others; while customer service and training of some front customer facing employees suffer.

Verizon is not simple tech friendly for many senior citizen needs:
- When call 800 number, welcome to Verizon, interested in voice biometrics to authenticate you?
- Booming music in two local Verizon stores when last visited, Fair Oaks and Tysons, which difficult to talk over and more a problem if have hearing loss.
- Years away they did away with the smartphone training, mostly seniors, likely as a cost cutting move.
- There are others, similar to AT&T and T-Mobile.

Network engineers at Verizon generally do good to lay cable and put up towers and mostly maintain them at a large scale, but sometimes what they actually do in reality is lacking in communication to phone tech support and other groups within the company.

In last little over three years, wasted hours, even a couple of days of life with their poor customer service. I am not alone, thousands waste time with Verizon's poor customer service at at https://www.bbb.org/us/ny/new-york/profile/telecommunications/verizon-communications-0121-411 and https://www.bbb.org/us/ca/san-francisco/profile/mobile-phone-service/verizon-wireless-1116-39946

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Re: Verizon bad, alternatives?
Posted by: 6V9H7 ()
Date: November 25, 2021 11:35AM

Hemmingway OP is not Wrote:
-------------------------------------------------------
> Ricky Reader Wrote:
> --------------------------------------------------
> -----
> > Too long, didn’t read.
>
>
> Seriously. Couldn't get past the first sentence.

Seriously, read on a wider laptop screen in 2-3 minutes. If reading on a 5-6 inch narrow smartphone screen in portrait mode, I can see how you say how it is long.

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Re: Verizon bad, alternatives?
Posted by: ECJCP ()
Date: November 26, 2021 04:42AM

IMO it's like dealing with the devil. Others,talked with much preferred the former MCI.

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Re: Verizon bad, alternatives?
Posted by: Chk this out answer 2 ur ? ()
Date: November 26, 2021 06:13AM

Helpful comparison chart of top VOIP voice over IP phone providers

https://getvoip.com/residential/

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Re: Verizon bad, alternatives?
Posted by: Verizon is bad ()
Date: November 26, 2021 09:52AM

Chk this out answer 2 ur ? Wrote:
-------------------------------------------------------
> Helpful comparison chart of top VOIP voice over IP
> phone providers
>
> https://getvoip.com/residential/

Great, thanks! I will take a look at the link.

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