I think you should wait a little longer or write in support. You should choose this bookmaker
https://1xbet.com/en/. Payments always come! This is a really honest service. It all depends on the method of crediting funds to your account. The time of receipt of money for each of the options is different, for example, when replenishing through a card or electronic payment systems, money comes almost instantly, but a bank transfer can take several days.