Recent 1sthand Cust CS Experienc Wrote:
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> Not sure about T-Mobile (never called, coverage
> lacking in neighborhood), but Verizon, AT&T, and
> Sprint customer service have issues. Have primary
> phone postpaid with Verizon, with backups with
> AT&T (only $8 prepaid/mo, recently acquired) and
> Sprint ($5 prepaid/mo, soon to rid of, coverage
> and CS getting worse).
>
> Verizon Wireless - all US based CS, so hardly any
> English language issues. However many reps
> training is lacking in tech issues not Googleable.
> You may get a great rep, you may not. If call for
> wireline FIOS, DSL, or landline concerns
> especially overnight or weekends, sometimes you
> get reps in the Philippines.
>
> AT&T, network close to as large as Verizon's, each
> has their own dead holes. Sometimes when call
> AT&Ts 1-800# you get someone in US, sometimes in
> India or another country. Most in my limited
> experience usually helpful and fairly well trained
> reps, and seldom problems with English. However,
> your transactions transmit oversea (security
> concern for some) and if sign up for AT&T, your
> postpaid price is higher because it includes
> calling to Mexico. That is helpful to some people,
> but if you not have relatives or friends in Mexico
> you frequently call, you are still paying for it.
>
> Sprint - CS used to be in Appalachian Kentucky
> (lower wages) and great. Now overseas, who reps
> have canned answer for questions you have, not
> fully understanding you concerns, nor not always
> completely answering your questions.
>
> Patriot Mobile - a reseller, conservative, 2nd
> Vote rates a 5 out of 5. However, they use the
> Sprint network.
>
> Charity Mobile - also conservative and faith based
> resller, pleasantly surprised by their tech
> support. If not know answer right off hand on
> phone, back with you in a minute or two, and
> emails answered within hours during business
> hours. Great 2ndVote and BBB ratings. Also one
> person's review
>
https://www.reddit.com/r/Catholicism/comments/3gd7
> zr/anyone_use_charity_mobile_cant_find_reviews/
> which said 'Regardless of almost all other
> factors. But, I can say that I've never had a
> dropped call, never had bad service, never had to
> wait for a new phone when I've ordered one, never
> had problems with billing or my bills..I've
> actually never had a reason to call customer
> support for this company because nothing I've had
> with them has ever been a problem. I've never had
> that before with a phone carrier.' Prices
> depending on your current Verizon plan typically
> $10-20 cheaper per month. Downsides for some
> people, but not others, data speeds average 5MB
> (Verizon directly 30MB), maximum data plan is 15GB
> with no unlimited option, and if you are in a very
> congested area, Verizon direct customers get
> signal prioritization. This aside, consider
> Charity Mobile the Chick-fil-a of cell phone
> companies, regardless of your political beliefs,
> CFA does have great customer service, and in a
> common sense situation if something goes wrong,
> they do make it right.
>
> I have not had interaction with other wireless
> resellers such as Tracfone or directly with
> T-Mobile, but perhaps others can share. All
> resellers are limited by the data speed, plan, and
> call priority issues above, and some likely do not
> have as great as tech support as Charity Mobile.
Jesus, why do you even care about retard level shit like that?