Fairfax County General :
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I only gave this place a one, because zero is not an option.
Not only did they NOT greet my bridesmaid that was waiting for us. They never even relayed my message to her that I was running a bit late. She sat there and everyone would walk past her and they never offered to assist her. When I walked in the front door, the front older male receptionist was extremely pretentious for a bridal store that is located way out there. He also made a smart comment, that was not funny to me, about running late. He is the one who warned me about traffic, it was pretty bad, on top of that, I informed him that my grandmother had passed away the night before and we were going to attempt to make the appointment regardless. But when i got there, that same receptionist was extremely inattentive. He then passed us to a seamstress that seemed really occupied and tired, who also disappeared. We waited 45 minutes for her to come back and ask us for the purpose of our visit. At that point, I no longer wanted to be there but was patient and asked to look at the swatches. Even then, she left us again. If I knew the staff and this so-called-bridal-boutique was the way it was, I would have never driven an hour and a half to this place. I should have just driven to Manhattan, New York, like I originally planned to, to get the best quality in dresses and staff. One thing this place also needs to remember, is to never judge a book by it's cover. I had many errands to run for my grandmother's funeral and was not dressed to impressed. Maybe if they were smart enough, had the time to assist me, and actually take the time to get to know me, they would realize that they lost a MAJOR client. The customer service is horrible and who would treat their clients like this. Don't waste your time!
I really want to give Curvy Girls Bridal a good review. I really, really do. But I can't.
I went wedding dress shopping last winter and had heard amazing things about Curvy Girls Bridal and their customer service. After stopping by the smaller boutiques in Ashburn and Leesburg, I realized that I needed somewhere like Curvy Girls Bridal. And the customer service when I went for my wedding dress and bridesmaids dresses was awesome. However, unfortunately after those appointments is when it all started to go downhill.
My mother ordered a dress through Curvy Girls Bridal through Forever Yours. My mom kept worrying and worrying about her dress but I kept calling the shop (about once a month) to check on it and they said it was coming and would be delivered based on the wedding date and not to worry.
Well, fast forward to a month before the wedding and we still hadn't heard about my mom's dress. I called and this time the owner answered the phone and I guess she actually looked up our account in the files and realized that Forever Yours as a company shut down and my mother's dress was never to be delivered and NO ONE had called to tell us this. The owner was floored that we hadn't been contacted. She was in obvious shock and she felt terrible. Which is another reason I feel bad leaving this review, but I don't want other people to go through the same thing because this wasn't the last problem we had.
Luckily, the owner of the salon had my mom come into the salon and told her to pick a new dress and they rushed it to deliver it with no problem. The new dress had rhinestones on the top and they started falling off before the wedding day, but there was really nothing we could do at that point.
Then, one of my bridesmaids went in for her fitting and they brought out the wrong dress and convinced her that it was her dress. Finally, she went along with it, confused but trusting that she must have forgotten what the dress she ordered looked like. But then when she went back to pick up the dress, the dress she received was the actual dress she ordered. It was all very confusing and I'm not sure who ever received the other dress.
Finally, the woman who altered my dress was great at alterations, but she was very rude and short with me. I went in to the salon about 6 weeks before my wedding to get my first fitting done, which was suggested to me by all the wedding websites and advice columns... the woman who does the alterations there was upset that I would "wait so long." She also isn't fully affiliated with the shop, so she's very difficult to get a hold of if you want to change your appointment time or something.
So while I loved my initial customer service experience with Curvy Girls Bridal and they did everything right with my wedding dress, I wouldn't risk it again going there. Besides it's closed now.
Curvy Girls Bridal went out of business in October 2013, never calling us to let us know the status of our order, much less the status of our money. No order was placed. They took our money, because we paid in full to get the discount, and no refund. We found out when we called to see where the order was at. Robert Sutton and his wife owned the store. If they start up a bridal dress business, whether it be in a shop or out of their home, I would beware.
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