Re: Question for Verizon FIOS Users
Posted by:
Former FIOS Customer
()
Date: July 15, 2013 07:51PM
I in the process of dumping FIOS. I have the old 35/35mbps plan. Since January I have been having nothing but problems with their internet. I am lucky if I get 20mbps down and 5 mbps up. This is when connected directly to the router. Several techs have been out and can't figure out why? Router, OMT and other items replaced and wiring to router switched from coaxial to ethernet cable. No change. Now my picture gets pixelated every 10 minutes then goes back to normal. FIOS customer service sucks. Every time I call trying to get an adjustment to my account they claim internet speeds are not guaranteed and the specs say up to 35mbps and the pixelation is a problem with my TVs (four different HDTVs 1 LG, 1 Samsung, 2 Sonys), they then offer to send a tech out and we start all over again. This has been going on for months. I am done with FIOS!