Card Refunds
If minimum levels of bus service cannot be provided due to an emergency condition, strike, or work stoppage, then customers with bus passes will receive a refund at the rate of 10% of the price of the pass for each weekday that bus service was interrupted.
SmartBenefitsĀ® which are not collected are credited to the employer at the end of the benefits period. Unused SmartBenefitsĀ® are not refundable to the benefit recipient.
Cash refunds may be provided to patrons whose residence is located outside a one-hundred mile radius of the District of Columbia, except for Metrochek farecards.
http://www.wmata.com/fares/purchase/refunds.cfm
Smartrip Card Information 1-888-762-7874
7 a.m. - 8 p.m. Monday - Friday
Except Thanksgiving, Christmas and New Years