KLTGT Wrote:
-------------------------------------------------------
> Verizon is bad Wrote:
> --------------------------------------------------
> ----
> > Verizon spends many billions on acquisitions;
> most
> > recently Tracfone for $6 billion; British
> Telecom
> > years ago $130 billion; and a number of others;
> > while customer service and training of some
> front
> > customer facing employees suffer.
> >
> > Verizon is not simple tech friendly for many
> > senior citizen needs:
> > - When call 800 number, welcome to Verizon,
> > interested in voice biometrics to authenticate
> > you?
> > - Booming music in two local Verizon stores
> when
> > last visited, Fair Oaks and Tysons, which
> > difficult to talk over and more a problem if
> have
> > hearing loss.
> > - Years away they did away with the smartphone
> > training, mostly seniors, likely as a cost
> cutting
> > move.
> > - There are others, similar to AT&T and
> T-Mobile.
> >
> > Network engineers at Verizon generally do good
> to
> > lay cable and put up towers and mostly maintain
> > them at a large scale, but sometimes what they
> > actually do in reality is lacking in
> communication
> > to phone tech support and other groups within
> the
> > company.
> >
> > In last little over three years, wasted hours,
> > even a couple of days of life with their poor
> > customer service. I am not alone, thousands
> waste
> > time with Verizon's poor customer service at at
> >
>
https://www.bbb.org/us/ny/new-york/profile/telecom
>
> > munications/verizon-communications-0121-411 and
> >
>
https://www.bbb.org/us/ca/san-francisco/profile/mo
>
> > bile-phone-service/verizon-wireless-1116-39946
>
> Very much agree! And they have closed their
> Verizon Experience store in Fair Oaks Mall with
> wireless and FIOS replacing it with Russell
> Cellular, a 3rd party reseller. As a consumer, if
> your transaction goes bad i.e. bad phone, you are
> liable in contracts with both Russell and Verizon.
Too long didn't read.