Re: Verizon FiOS Performance/Connection Issues
Posted by:
WD40
()
Date: April 15, 2015 11:18AM
Cable Guy Wrote:
-------------------------------------------------------
> Verizon internet service sucks. We are supposed
> to be getting 50mbps/50mbps at our house in
> Fairfax Station. We barely get 20mbps download
> and 2mbps upload. This is on a computer connected
> directly to the router. The technical support at
> Verizon sucks. First of all they will tell you
> speeds are not guaranteed and are "up to," 50mbps
> and speeds of 20 - 25mbps during prime hours (8am
> - 11:59pm daily) are within the acceptable range!
> They only look at speeds using their speedtest,
> not others which is not a true indicator of
> internet performance. Finally, they require a
> download of their diagnostic software onto your
> computer that will permit a FIOS technician to
> take control of the computer to figure out the
> problem remotely! They will not send a technician
> out to your home without a technician performing
> the remote diagnostic and confirmation of speed
> using the FIOS speed test. Even then, they will
> not schedule a service call unless you are willing
> to pay for the service call starting at a,
> "discounted rate," of $99 for the first hour and
> $58 for each additional 1/2 hour with a minimum of
> 2 hours ($215!) which will be added to the already
> outragous monthly bill!
I had similar problems though I was only getting about 3mbs on average, 15 max. (Ffx station as well). I called and they said it was because of the way the lines were laid out, that there was too many people on one connection. My contract was just up and I toyed with going with cox but I renewed and went with the 75mbs package while eliminating some of the tv channels we no longer watch (lower price overall). They included the new modem at no charge in the package and it has made a world of difference- longer range wifi, no netflix buffering and I just checked- 78mbs on the speed test. Of course its 78 mid day, in the evenings its around 30, still a huge improvement for us.